Job Details

ID #2449700
State Louisiana
City New orleans
Full-time
Salary USD TBD TBD
Source Louisiana
Showed 2019-06-16
Date 2019-06-15
Deadline 2019-08-14
Category Food/beverage/hospitality
Create resume

Hotel Peter and PaulPart Time Guest Service Agent (Marigny)

Louisiana, New orleans 00000 New orleans USA

Vacancy expired!

Hotel Peter and Paul is looking for two part-time Guest Service Agents who::

- love interacting and helping guests

- take pride in the historic property & the city

- can work by themselves but can communicate effectively

- has a shining personality yet takes their job seriously

- can handle guest complaints with ease and without taking it personally

- likes coming to work and likes working with a team

- enjoys talking about New Orleans and giving guests personal recommendations

If this sounds like you, we are hosting interviews on ::

Saturday 6/22 at 12 PM and 1 PM

Sunday 6/23 at 12 PM and 1 PM

More information.

ASH Hotels, in partnership with local developer Nathalie Jordi, acquired a historic development site in the Marigny neighborhood of New Orleans. The site consists of existing church, rectory, convent, and school buildings. Through a strategic rehabilitation ASH is currently redeveloping and re-positioning the underutilized and vacant city landmark into a 71-key hotel and community space, creating significant value for both the immediate neighborhood and greater region.

The 2317 Burgundy Street complex (typically referred to as the St. Peter and Paul Church and School campus) is comprised of four separate historic structures, totaling approximately 50,000 square feet with an additional 28,000 square feet of landscaping, parking and open space.

The Marigny neighborhood begins one block downriver from the French Quarter. (The site itself is six blocks from this border.) The neighborhood was designated a historic district in 1978, and is celebrated for its Creole and Classic Revival cottages as well as its traditional Shotgun houses. Its distinctive architecture, eclectic restaurants and European influences have continuously drawn artists to both live and work there, and its location just across Esplanade Street from the French Quarter has established it as a tourist destination for decades.

Role and Responsibilities

The guest service agent will be the main point of reference for all guests. From before the actual arrival, a GSA is already the number one contact guests have with the property, all the way through departure and follow-up requests guests may have.

-Check-in and Check-out

-Room Assignments

-Coordination with Housekeeping and Maintenance for inventory management

-Guest Requests Handling

-Concierge

-Complaint Handling

-Cashiering and Billing tasks and procedures

-Providing recommendations and guidance to guests

-Maintenance and promotion of good communication and report with management and team members

-Strict following of privacy and security rules regarding corporate and guest information

-Embodiment of property and company goals, purpose, culture and role in the community

A successful candidate applying to this position will have and display a friendly, courteous but unassuming behavior. The best GSA will be the person who is able to discern the need for genuine and affable service and the importance of consistency, correctness and strategic business goals. A GSA at Hotel Peter and Paul will be well compliant with culture, bureaucracy and workload requirements that may exist. A well performing GSA at Hotel Peter and Paul is someone who has a spark of his/her own to contribute for the experience of guests and in interacting with the community, co-workers and the property.

Preferred Skills-

-Must be able to read, write, speak, understand, communicate and interact in English through different channels, from in-person contact to e-mail and on the phone. The tone is positive and courteous, always genuine to provide service and assistance;

-Previous hotel front desk experience desirable and so is bilingualism;

-Work hours will spread over weekdays, week

ends and holidays, which requires flexibility;

-Working knowledge of computers and IT systems is essential;

-Comfort in cash handling and credit card procedures;

-Must be able to lift up to 20 pounds regularly and up to 40 pounds on occasion. Must be able to stand, walk, and work on feet for extended periods of time. Requires grasping, writing, typing / keying, extended periods of standing, walking, repetitive motions, hearing, and visual acuity.

We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.

Vacancy expired!

Subscribe Report job