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ID #41308529
State Louisiana
City New orleans
Job type Permanent
Salary USD TBD TBD
Source Kelly
Showed 2022-05-21
Date 2022-05-20
Deadline 2022-07-19
Category Systems/networking
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Application Manager - Blackboard Transact

Louisiana, New orleans, 70118 New orleans USA

Vacancy expired!

Application Manager - Blackboard Transact POSITION SUMMARY: The Application Manager - Blackboard Transact focuses on customer service and supports the applications and user community of Tulane University. Reports to Enterprise Systems Manager Deals with ERPs and student systems Position open due to retiring person after 35 years Direct hire Salary target $85k (not bonus eligible) Hybrid onsite wantedregional is OK.so maybe 2 days a week or even a month in time is good onsite They don't do a lot of in house software development, more SaaS, COTs and then customize This position is supporting one such 3 rd party software.called Blackboard transact card program Its the system that gives students access to doors, and they use for meal plans etc. They will do application administration, security set up, manage patches and manages upgrades. May help to build access plans for medical school building. Build access with the badges and the system SQL is nice to have The system is Windows based with Oracle backend The Application Manager - Blackboard Transact has deep knowledge of our current systems and how to administrate those systems in the development, test, and production environments. This person is a senior Operations team member. Duties include interacting with customers, delivery, and operations teams, and determining support requirements for Tulane applications.

The Application Manager - Blackboard Transact is responsible for application configuration and management, including software installations, system monitoring, and error resolution.

REQUIRED EDUCATION AND EXPERIENCE:

1. Bachelor's Degree in applicable discipline

AND

2. Bootcamp Certified

AND

3. Minimum 5 or more years of experience in customer support and application management with a strong focus in operational processes. OR Minimum 5 or more years of experience in enterprise application support, support for agile application processes, and business unit support.

REQUIRED KNOWLEDGE, SKILLS, ABILITIES/COMPETENCIES TYPICALLY NEEDED TO PERFORM THIS JOB SUCCESSFULLY:
  • Expert customer service and an ability to manage customer relationships.
  • Troubleshoot customer issues and serve as a technical expert on service requests.
  • Ability to analyze logs on the server and within the application.
  • Able to assume a senior role in the implementation of new application features.
  • Leads vendor initiatives.
  • Manages the installation and patch life cycle.
  • Takes a leading role in the management of assigned applications.
  • Provides tier three support
  • Ability to read, summarize and communicate out release notes.
  • Manages the roll out of new application functionality.
  • Create and maintain system architecture and process flow diagrams.
  • Create and manage system customizations.
  • Determine proper application of user roles and responsibilities.
  • Leads coordination with technical teams.
  • Leads Release Management and coordination.
  • Familiar with operating systems and system administration.
  • Comfortable using FTP, firewalls, checking file permissions.
  • Ability to organize and track work and time in an Agile format.

    • PREFERRED QUALIFICATIONS:

  • Preferred
  • Scripting in a language like JavaScript, Python, or PowerShell.
  • Ability to write SQL queries.
  • Experience with Agile project management practices.

    • ESSENTIAL FUNCTIONS: An incumbent assigned this classification will perform some or all of the following universal essential functions approximately 100 percent of his/her time:

    ESSENTIAL FUNCTIONS OF THE JOB:

    Typical % Allocation Infrastructure and Applications Support
    • Perform research for information technology systems processes associated with system software and hardware technology planning, development, implementation, and interfaces.
    • Create operating procedures for technical support, troubleshooting, maintenance, and innovative systems administration techniques.
    • Develop processes for automation performance improvement.
    • Influence teams and leaders to implement those processes
    • Create reports with recommendations to leadership
    • Implement technologies for continuous improvement of University resources
    • Interface with vendors during evaluations and ensure that maintenance contracts for designated systems are secured and renewed in a timely manner.
    • Perform systems software and hardware reviews.
    • Collaborate with other functional groups for implementation of University solutions.
    • Coordinate team processes
    • Facilitate team discussions
    • Under general guidance from Delivery Leads: Provide technical guidance to junior members of the team

    60% of job Team and Technical Support
    • Provide technical advice to the Application's Managers in order to achieve customer solution resolution.
    • Service as a peer support and role model by enacting industry best practices.
    • Ensure IT Leadership's priorities are accurately represented and correctly executed.

    20% of job End User/Customer Support
    • Provide technical support to end-user/customer requests received through the IT helpdesk; troubleshoot and diagnose problems; collaborates with peers to resolve issues and/or escalates to senior leaders as needed.
    • Respond to customer queries by phone and email; provide technical assistance and support for incoming concerns and issues related to systems, software and hardware; work through the problem-solving process with customers.
    • Assures coordination of Computer Services resources by communicating with the IT Service Desk and Incident Coordinators to inform them of problems and resolutions.

    15% of job Other Duties:
    • Stay abreast of industry trends, software changes and hardware technologies.
    • Exhibit a willingness to learn new tasks and welcomes new challenges; ask questions before beginning unfamiliar tasks.
    • Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds. Performs Knowledge Transfer to ensure multiples points of coverage for the support of the environment
    • Perform other duties as requested whether or not specifically listed in this job description.

    5% of job Total Essential Percentage Allocation for All Essential Functions 100%

    Why Kelly ® ?

    The Managed Solutions practice within Kelly Outsourcing and Consulting Group (KellyOCG ® ) is one focus within the full array of Kelly Services® workforce solutions. Kelly Services has transformed from the staffing industry pioneer to a leading workforce solutions provider. KellyOCG is the distinguished outsourcing and consulting segment of Kelly Services, known for applying a forward-looking approach that enables companies to make strategic workforce planning decisions that impact their business and competitive advantage. The Managed Solutions practice area of KellyOCG is dedicated to partnering with clients to architect and implement solutions that put them in a position to meet their operational obligation to their organization and freedom to focus on their more strategic business needs.

    About Kelly Services ®

    As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit kellyservices.com and connect with us on Facebook , LinkedIn and Twitter . Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.

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