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Overview:DOING BUSINESS WITH PEOPLE, FOR PEOPLE.Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world's population. This kind of growth wouldn't have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success.This person will be responsible for training employees (new or existing) to meet and exceed performance, quality, end-user satisfaction and other key operational metrics by providing guidance, support and education. They are also expected to perform Training Needs Analysis and design training.Responsibilities:Develop, implement, assess and improve day to day operations of inbound call center in order to meet and exceed all aspects of client needs and requirements according to policies and proceduresReview and monitor employment applications for contact center employees
Maintain relationships with appropriate recruiting resources
Maintain professional and accurate representation of Teleperformance to candidates
Pre-screen applicants, schedule and conduct interviews
Conduct pre-employment testing, reference checks and background checks
Review and audit new hire paperwork ensuring completion and accuracy
Communicate employment offers and orientation to new employees
Maintain recruiting reporting and data i.e., interview/hire ratios or resource data
Assist in other functions as required by supervisor
Thrive as a team player in a fast paced, high energy, change oriented environment
Qualifications:1 year recruiting and interviewing experience in a high volume setting
Excellent customer service skills and building rapport with employees, management and vendors
Excellent verbal and written communication skills
Must be fast learner and quick problem solver
Must have proficiency in Microsoft Office Suite of products
Ability to think innovatively with regard to recruiting and overall employee experience
Previous call center experience preferred
Excellent attendance history is required
Must pass background and drug tests
Vacancy expired!