Vacancy expired!
We are looking for a talented Restaurant Training Manager for Shreveport!
The Restaurant Training Manager (RTM) is primarily responsible for the delivery and implementation of effective training systems at Company Restaurants. The RTM supports the Restaurants through the development of Manager training locations, monitoring MIT performance, and supporting the training and development of Crew and Managers. They are a key advocate for Training & Development by representing the function as a Training specialist.
The RTM partners with the Business Unit Leader, Regional Leader of Training, and other Department leadership to align with company training goals and help to improve Restaurant and Company performance.
Responsibilities for Restaurant Training Manager:
Ensure the highest levels of training standards at all Restaurants
Validate Advanced Crew certifications
Implement Training & Development programs and systems
Establish annual goals for Training Restaurant/Certified Training Restaurants with Business Unit Leaders
Execute Training Restaurant/Certified Training Restaurant Certification and annual Re-Certification process
Onboard all new Training Restaurants via the certification process and certify all Training Managers
Conduct and document Training Restaurant visits to evaluate operational effectiveness and MIT requirements
Execute touchpoints with all Managers In Training during each phase of Training; combination of phone calls, emails and face-to-face interactions to gauge performance
Submit Training Transition Plan documentation and verify MIT validations
Support Pre and Post New Restaurant Opening Activities including 15, 30, 60, 90, and 120-day Restaurant visits and validations
Validate the effectiveness of Training plans and identifies training gaps by assessing objectives, compliance, and providing training on corrective actions
Identify training gaps and compose Training Plans with clear objectives, outcomes, and follow-up measurements
Secondary Responsibility- Support Restaurants
Report/Follow-up on adoption rates of all programs and initiatives for the Business Unit through Restaurant visits and documentation
Support Area Focus Restaurants as prescribed by the Business Unit Leader
Schedule and execute Certified Training Manager Classes to achieve expectations; Track Certifications
Participate in Train the Trainer sessions for Company rollouts; Partner with Business Unit Leader on General Manager/Managing Partner Training Sessions
Create, maintain, and execute Business Unit Training Plans in partnership with Business Unit Leaders aligned to business goals
Provide feedback on Crewmember, Shift Manager, Operations Manager and General Manager Development Plans
Manage ServSafe Certification and report to Business Unit Leader and RLT
Territory Responsibility Support Function
Provide feedback and follow-up documentation on executed rollouts and Training meetings
Serve as the Subject Matter Expert [SME] for training system development
Review Period, Quarterly and Yearly Training results to identify gaps and develop Training plans to address
Actively review and provide feedback on all Training programs in development
Provide observations, evaluations and feedback on Training effectiveness
Restaurant Training Manager Role Requirements:
Participation in meetings and training sessions at the Support Office, Restaurants and off-site locations
Ability to lead, motivate, and empower the Crew and Managers
Ability to align Crew with the company culture by working hard and having fun
Excellent interpersonal and communication skills
Ability to recognize problems and problem solve
Ability to set goals and convert plans into action
Exercises good judgment in decision making
Open to feedback and to self-improvement
Holds self-accountable to high personal standards of conduct and professionalism
Excellent speaking and presentation techniques
Strong time management skills
Exceptional interpersonal skills, with the ability to effectively interact with Crewmembers and stakeholders at all levels of the organization
Superior organization and follow-up skills
Serves as a role model by demonstrating and up holding company policies and standards
Qualifications for Restaurant Training Manager:
Acts as a role model, consistently represents & lives company's values
Required to live within assigned Area (Home Base or Regional Office Base as assigned)
Ability to Travel 50 75%; car and/or travel
Minimum of High School Diploma or equivalent required, college degree preferred
Training certifications desirable
Must be 18 years of age or older
Minimum 2 years Restaurant Operations experience required, quick service or fast casual preferred
Previous multi-unit training experience required, minimum 5 years preferred
Proficient in a variety of technology systems, especially Microsoft Office (Word, Excel, PowerPoint, and Outlook) and able to adapt to new systems quickly
1 to 3 years management experience in the hospitality field required
Knowledge of principles and methods for change management, curriculum and training design, teaching and instruction for individuals and adult learners, and measurement of training results
Restaurant Training Manager Receives:
No late nights, no bar scene = better quality of life
Fun & Fast Paced Environment
Company Culture that Cares about Food Quality and People
Health, Dental & Vision Insurance
Competitive Pay & Bonus Plan
Phone & Car Allowance
Long-term, Short-term Disability & Life Insurance
Paid Vacation
Matching 401k
Fantastic food & gear
Room to Grow!
Vacancy expired!