Vacancy expired!
Job Description
Are you in for a challenge? Our client needs YOUR help in providing tech support, sales and general customer service to their account holders!
What to Expect
On a day-to-day basis, you can expect to participate in the following activities:
Assistwith billing or video technical repair inquiries Review, analyze and respond to customers’ billing inquiries Resolve customers’ open issues or questions Troubleshoot technical issues Determine business offerings that the customer does not currently have and make the appropriate sales offer to upgrade and add on to their service
Qualifications
Capabilities of Top Performing customer service agents for this position
Strive to resolve technical issues on the first call Knowledge of company processes and policies Build trust and rapport with the customer through clear, respectful interaction Understand “client call flow” Always strive to ensure First Call Resolution (FCR) and complete Customer Satisfaction (VOC). Correctly code the sale accurately and completely for the installer
At home equipment required:
Dual Monitors are required.17” -19” LCD monitors in non-widescreen or 19”-20” in widescreen format.
USB VoIP Headset
80 GB 7200 RPM SATA or above for hard drive space
Desktop/Laptop with Windows 10 along with internet and landline phone
8-32 GB USBFlash Drive
Additional Information
Job Types: Full-time, Part-time
Education:
- High school or equivalent (Preferred)
Work authorization:
- United States (Required)
All your information will be kept confidential according to EEO guidelines. You will need to complete a drug screen and background check.
Vacancy expired!