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Apply NowCustomer Service Representative - Growth Opportunities + Benefits on Day 1! at Wayfair(View all jobs)Bangor, METhis is an in-office opportunity in Bangor, ME starting on October 7thWayfair offers a competitive hourly rate + bonus with a full benefits package that starts Day 1! Opportunities to earn more per hour with additional training and strong performance!At Wayfair, we care about our customers! Our award-winning Customer Service Team balances technology and human empathy to build customer trust and loyalty. From the time the customer orders with Wayfair through delivery to their home, our team works to make it easier than ever to shop for the home. The Customer Service Team works proactively in a fast-paced environment to monitor customer orders and ensure a seamless delivery to the customer. In the event a customer should contact our support team via phone, email, chat, social media, or in other ways, we empower our Customer Service Team to resolve the issue. We are passionate about our customers and work to delight them on every interaction with Wayfair.What You'll Do
You will troubleshoot and resolve customer service inquiries while building a relationship with the customer
Provide service to customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status, back order inquiries, and any other issues that may arise in the order fulfillment process
You will exceed customer satisfaction, efficiency metrics and issue resolution targets
Continuously look for areas of improvement and communicate trends in customer calls to leadership as appropriate
Simultaneously navigate multiple software applications and technologies
You will demonstrate conflict management skills and maintain professional composure
What You'll Need
Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment
Excellent communication and relationship building skills
Passion for helping others
A successful track record working in a high-volume environment
Regular and reliable attendance
Bachelor’s Degree or equivalent customer-facing work experience
Benefits
Health
Dental
Vision
401k w/ Company Matching (Vested Immediately!)
Life Insurance
Paid Time Off
Tuition Reimbursement
Parental Leave
Paid Day of Voluntary Service
Discounted Employee Purchases
Charitable Giving Program
Annual & Quarterly Bonus
About Us:Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.
Vacancy expired!