Job Details

ID #3458094
State Maine
City Maine
Full-time
Salary USD TBD TBD
Source Maine
Showed 2020-03-01
Date 2020-02-24
Deadline 2020-04-24
Category Customer service
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Client Success Coordinator - Telecommute

Maine, Maine 00000 Maine USA

Vacancy expired!

We are seeking a Client Success Coordinator with a passion for getting things done. Do you have very strong organizational skills and acute attention to detail? Do you thrive in a busy, fast-paced environment where multitasking is considered a sport? If you are outgoing and personable, have experience with phones, online programs, and with formatting documents (Microsoft products), this dynamic position could be for you.

The Client Success Coordinator is focused on providing excellent customer service to our clients and partners. Those in this position will work to ensure client satisfaction by managing client relationships, setting correct expectations, and communicating with clients effectively. He/She is the Ambassador for the company, promoting Dream Local to the local/national community. Therefore, conduct must be professional at all times.

Summary:

This position is focused on providing excellent customer service to our clients and partners. Those

in this position will work to ensure client satisfaction by managing client relationships, setting

correct expectations, and communicating with clients effectively. He/she is the ambassador for

the company, promoting our company to the local/national community. Therefore, conduct must

be professional at all times.

Responsibilities:

Strong Communication skills

Communicate effectively with clients via phone and email

Sets and maintains client expectations

Understand and speak confidentially about our product line and process

Act as team member of partner agencies

Transfer client information into project management system in a timely manner and

notify those assigned to project

Present deliverables confidently to clients via phone or email

Coordinate client and team member schedules to book appointments

Contact clients frequently and consistently to keep projects moving forward

Send progress reports and explain client analytics and performance

Determine and communicate upsell opportunities

Qualifications and Skills

To perform this job successfully this individual may be required to travel based on a client

location. An individual must be able to perform each essential duty satisfactorily. The

requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the

essential functions.

Strong communication skills

Basic knowledge of social media channels and online marketing concepts

Other duties may be assigned as needed

Vacancy expired!

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