Vacancy expired!
- 2 years’ experience providing technical support in a Mac and Windows environments
- Excellent written and verbal communication skills, in English.
- Strong problem-solving and analytical abilities
- Strong technical background and the ability to explain complex technical information in simple, clear terms
- Up-to-date technical knowledge with a passion for technology
- Ability to follow policies and procedures, ability to cope with stress and work under pressure, function as a team player
- Monitor and maintain access of employee accounts and office access
- Ensure timely deactivation of all accounts for employees exiting the organization
- Manage access key fobs for the office as part of the onboarding and offboarding procedures
- Maintain company email distribution lists, keeping them up to date
- Provide ongoing technical support for staff and educate users to reduce reoccurring issues
- Assist with account login issues or hardware problems such as printer, phone, computer, etc. Offer solutions to problems in a productive way
- Troubleshoot and correct software problems, including routine training of users
- Repair work equipment and replace parts as needed
- Test new products, run regular maintenance checks and keep up-to-date with information security issues. Ensure upgrades are properly installed
- Provision, maintain inventory of, and provide support for IT equipment used by employees (desktops, laptops, accessories, etc.)
- Maintain inventory of computers, laptops, mobile devices, hard drivers, power strips, chargers, storage cases, etc.
- Maintain records of all software licenses
- Work with the HR team to ensure all service accounts are set up and work equipment is ready for new hires’ first day
Vacancy expired!