Job Details

ID #49531597
State Maryland
City Aberdeenprovingground
Job type Permanent
Salary USD TBD TBD
Source Honu Services
Showed 2023-03-24
Date 2023-03-23
Deadline 2023-05-22
Category Et cetera
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Junior Computer User Support Specialist

Maryland, Aberdeenprovingground, 21005 Aberdeenprovingground USA

Vacancy expired!

Job Title: Junior Computer User Support Specialist-3703

Job Location: Aberdeen Proving Ground, MD.

Job Summary Galapagos Federal Systems, LLC is looking for a Junior Computer Support Specialist to provide the Chemical Biological Center IT Mission Support Center (ITMSC) provides above baseline/ Tier 2 concierge-like support to more than 3,000 users between 7:00 am and 5:00pm, Monday through Friday by phone, email, and walk-in requests. The ITMSC encompasses support various areas of hardware, software, mobile device, networking (VPN and Citrix), system administration, cyber security, and printer support.

Education / Certifications

  • Associate degree
  • Substitute for Minimum education: 1-2 years in an IT/help desk role or within customer service
  • Background Investigation Requirement: National Agency Check with Local Agency and Credit Checks (ANACI)
  • DoDI 8140.01 and 8570.01-M
  • Computing environment certification or certificate of training relevant to job duties and approved by the DEVCOM-CBC Information System Security Manager (ISSM) within 6 months of appointment
  • IAT-I or IAT-II approved baseline certification
  • Computing Environment (CE) certification within 6 months of hire (i.e.) Microsoft IT Certified Professional (ex. Windows 7 or 10)

    Skills / Experience Required
  • Service Desk coverage consists of opening or closing shifts scheduled between the hours of 7:00 am to 5:00 pm, Monday through Friday, except for Federal Holidays and inclement weather and site closures.
  • Ensure all calls, emails, or walk-in issues received during duty hours are responded back to the user via phone call, email, or issue ticket within Service Level Agreements (SLAs).
  • Provide troubleshooting and support using automated tools and diagnostics for various hardware and software platforms including but not limited to Windows 7/10, iOS and Android, Microsoft Office Professional 2007 and 2013, McAfee HBSS and HIPS, Citrix VDI, SharePoint, and Microsoft Active Directory.
  • Installation of all new computers and the relocation of computers within locations as provided. Install all computer hardware and software to ensure user is fully functional and operational without errors and preserving user's data to be transferred to the new PC.
  • Update and maintain the current approved Microsoft Windows OS images and provide feedback, software, and configuration changes to the image team.

    Security Clearance Must be a U.S. Citizen. A high-level Department of Defense (DoD) active security clearance may be required. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to government information. Physical Requirements Work may involve sitting or standing for extended periods of time and typing and reading from a computer screen. Must have enough mobility, including bending, reaching, and kneeling, to complete daily duties in a prompt and efficient manner and may include lifting thirty (30) pounds, as necessary.

    Company Summary Headquartered in Hawaii, Galapagos Federal Systems, LLC is an SBA Certified NHO (Native Hawaiian Organization) 8(a) Small Business specializing in global information technology and offering professional solutions in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services. Leveraging over 30 years of providing IT services to the federal & commercial market with projects found around the world, our team has innovative expertise in the development of a wide range of technological solutions. Galapagos Federal Systems, LLC is an equal opportunity employer. Our service commitment is simple - "Quality IT Solutions On Time & On Budget."

    Company Employment Statement Galapagos Federal Systems, LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing as positions, functions, and qualifications may vary depending on business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Galapagos Federal Systems, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.

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