Job Details

ID #46001395
State Maryland
City Baltimore
Job type Permanent
Salary USD $40,000 - $80,000 40000 - 80000
Source PROLIM Global Corporation
Showed 2022-09-26
Date 2022-09-22
Deadline 2022-11-20
Category Customer service
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Program/Project Coordinator

Maryland, Baltimore, 21201 Baltimore USA

Vacancy expired!

Job descriptionDigital Support Solutions (DSS) team has the mandate to provide our customers with an exceptional online self-service experience when they seek support for our AR/VR products. "Program Operations Coordinator" will be responsible for the planning, coordination and execution of internal and cross-functional projects to support the achievement of our DSS business objectives. The team sits in the Post Sales Operations (PSO) serves both our end customers and internal partners such as the Customer Experience (CX), Contact Center Operations (CCO), the Business Enablement Team (BET) and Commerce Engineering. As a Program Coordinator you will deliver end-to-end solutions from people, process, and systems perspectives. You will occasionally partner with cross-functional (XFN) teams within the organization to enable capabilities to scale the business in a sustainable way.Key Responsibilities
  • Deliver DSS projects from initiation through close within to support our business maturity and cross-functional collaboration.
  • Build a operational framework for DSS including program execution standards, governance and performance dashboards.
  • Lead with change management thinking and incorporate into project plans through the life of the project.
  • Foster broader cross-functional collaboration and alignment to drive communication, integrated planning, and execution.
  • Conduct process improvement initiatives related to project scope. Ensure sustainability of new processes.
Minimum Qualifications:
  • 5+ years of experience initiating and executing highly cross-functional projects and programs to deliver technology and business solutions.
  • Experience conducting process improvement assessments and implementations and driving qualitative and quantitative improvements
  • Business knowledge of Customer Support Operations and Digital and Self-Service channels
  • Ability to create structure in ambiguous situations
  • Bachelor's Degree or equivalent experience
Preferred Qualifications:
  • Project/Program Management certification (e.g. PMP or PgMP)

Vacancy expired!

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