Vacancy expired!
- Deliver DSS projects from initiation through close within to support our business maturity and cross-functional collaboration.
- Build a operational framework for DSS including program execution standards, governance and performance dashboards.
- Lead with change management thinking and incorporate into project plans through the life of the project.
- Foster broader cross-functional collaboration and alignment to drive communication, integrated planning, and execution.
- Conduct process improvement initiatives related to project scope. Ensure sustainability of new processes.
- 5+ years of experience initiating and executing highly cross-functional projects and programs to deliver technology and business solutions.
- Experience conducting process improvement assessments and implementations and driving qualitative and quantitative improvements
- Business knowledge of Customer Support Operations and Digital and Self-Service channels
- Ability to create structure in ambiguous situations
- Bachelor's Degree or equivalent experience
- Project/Program Management certification (e.g. PMP or PgMP)
Vacancy expired!