Vacancy expired!
Note:
- Weekend support required
- 12hrs (7 AM to 7 PM)
- Application suppor
- Helpdesk experience
- Understanding of databases, programming language
- Provide support to the user community of custom applications/systems enabling them to perform necessary tasks and achieve desired results.
- Respond to inquiries from users (internal and external), stakeholders, training teams, and project teams to assess problems and issues with applications, and help resolve issues within strict timeframes.
- Work may include, but is not limited to, assistance with user accounts, navigation of application, reports, troubleshooting, creation of process documents, training, etc.
- Weekend support required
- 12hrs (7 AM to 7 PM) day support for the help desk, and that would span through the weekend also (candidate can get two days off in a week). Schedule is not fixed yet, but that is the plan, candidate should be prepared when the schedule becomes live
- Bachelors Degree and 4 years of relevant work experience; Masters and 2 years of relevant work experience; or a minimum of 8 years of relevant work experience in lieu of a degree.
- Minimum of 2 years of experience in help desk providing direct support to end users of custom applications.
- Minimum of 2 years of experience researching, analyzing, and providing resolutions to technical problems.
- Minimum of 2 years of experience documenting work processes and procedures.
- Minimum of 2 years of experience and knowledge of MS Office Suite of tools.
- Minimum of 2 years of experience in Demonstrated strong organizational and analytical skills with attention to detail.
- Minimum of 2 years of experience in Demonstrated ability to clearly and effectively communicate (verbal and written) with end users and team members of varying technical abilities.
- Applicants must be currently authorized to work in the United States for any employer. No Visa sponsorship is available for this position.
- Must be able to obtain and maintain a US Public Trust clearance
- Experience supporting applications based on the Pega platform.
- Basic programming knowledge.
- Basic knowledge of Web Services.
- Basic knowledge of relational databases.
- Experience developing training materials and user manuals.
- Experience conducting training sessions for end users.
- Prior Federal government experience.
Vacancy expired!