Vacancy expired!
Our client, a radiology firm, is seeking a Cisco Deployment Specialist (MD/DE)
Location: Baltimore, MD Position Type: Contract Project Essential Duties And Responsibilities -Assess IT infrastructure for cabling, IT Closets to include switches, (available data ports), UPS, available power, rack space and capture images to illustrate areas of importance. -Identify existing faceplate locations on floors, indicate where new connections may be needed. -Document phone placement on the floorplans for future staging of new solution. -Label the face plates on walls or switch ports if not already labeled. -Stage phone stations to assigned areas. -Cutover tasks on go live dates -Some resources will assist training our customers on the new phone solution. -Capture images related to the project and share with project team members. The below list includes the responsibilities of our IT Field Operations Support Team. The Cisco Deployment Team may be asked to contribute to some of these duties during the course of this project. -Monitor, provide assistance with and achieve resolution to all issues, service tickets and projects in given area. Enter, monitor and complete all entries in the Support Desk tracking system, which includes stating the issue(s), listing all troubleshooting steps, providing a resolution and marking the records as complete. -Communicate frequently with business leadership to have understanding of ongoing and future projects to ensure that the IT team is prepared to assist when needed. -Visit sites and offices to check in with the managers and all other users to find new and resolve or escalate active issues. -Assist with installation, relocation, configuration, troubleshooting and ongoing usability of phones, desktop computers, peripheral equipment and software. -Interact with IT Operations Manager and Subject Matter Experts (SMEs) in other IT teams such as Clinical Applications, IS Admins, Service Desk and Infrastructure to resolve user issues and further develop understanding of systems, applications and workflows. -Maintain a strong working knowledge of all the equipment and systems supported by the IS Service Desk by keeping current with all documentation and by participating in continuing education programs. -Utilize industry best practices to maintain appropriate level of LAN/WAN and computer systems security as established. -Identify and work with IS Admins support staff to rectify any noted deficiencies. -Perform preventative maintenance on equipment, maintain acceptable cable management practices and clean work area/computer rooms. -Evaluate existing systems and/or user/business needs to analyze, design, recommend and implement system updates and/or changes. -Monitor and maintain computer rooms, while keeping a working knowledge of the configuration and purpose of the equipment in each room. -Collaborate with vendors (Network, Telecom, etc.) to escalate issues and create service tickets in their external ticketing system. Communicate and deliver resolution to end users. -Configure, monitor and support internal and external networks. -Provide end user support with application functionality and escalate issues as needed. -Image desktops and laptops. Build computers or change out computer parts. Quality Standards: -Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, patients, visitors, and vendors. -Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance. -Follows all local, state and federal laws concerning employment to include but not limited to: I-9, Harassment, EEOC, Civil rights and ADA. -Follows OSHA regulations, and site protocols, policies and procedures. -Follows HIPAA, compliance, privacy, safety and confidentiality standards at all times. -Practices universal safety precautions. -Promotes good public relations on the phone and in person. -Adapts and is willing to learn new tasks, methods, and systems. -Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with company guidelines. -Consistently adheres to the time management policies and procedures. -Completes job responsibilities in a quality and timely manner. Physical Demands: This position often requires sitting, standing, walking, bending, twisting reaching with hands and arms, using hands and fingers, handling, constant talking, and hearing, speaking, and listening. Visual acuity to read computer screens and written materials. Also, must be able to lift over 50 pounds, occasionally. Travel between centers will be required as workload demands.Vacancy expired!