CX Analyst

Career Opportunity: Job Title: CX Analyst About CodeForce 360 Making a career choice is amongst the most critical choices one can make, and it's important for the choice to be calculated with factors such as a company's run of success since its inception and more. But, when you come across a company that has reputation proven with nothing but an illustrious run of success since the day it began, you don't need to think of anything else. That's precisely what some of our employees and prospective employees think when they came across CodeForce 360. Position Overview CX Analyst Requirements:

• CX Analyst This role will focus on our Voice of the Consumer capability.
• Mainly focused on diving deep into our survey, review, and social data to tease out actionable insights and trends.
• This teammate will also help to drive adoption of VoC data across the organization while also driving our strategy around key CX metrics.
• Uncover insights and trends within UA's Voice of the Consumer data set Constantly monitor UA's Voice of the Consumer data set and use natural language processing and analytics tools to uncover key insights and trends Prepare presentation for cross-functional consumption that tell a clear story around these insights and trends
• Own the CX team's social listening capability and lead creation of social listening strategies and queries Support CX sprints on strategic topics but providing focused research into VoC data
• Thought leader for CX KPIs helping shape how UA will monitor and measure the health of our consumer's experience with the brand Lead conversations to help UA define how we will monitor and measure CX health across the brand Lead workstreams to define KPIs and build out executive dashboards to report on these metrics
• Drive democratization and adoption of Voice of the Consumer data across the organization
• Partner with regional and functional teammates to build out dashboards and capabilities specific to their use cases
• Create and maintain global dashboards that will allow teammates to view and drill into data easily Proactively find areas within the organization where VoC data can make a difference and work with teammates in those areas to bring the work to life Lead workstreams to help continuously evolve and expand UA VoC's capability Work with vendors and cross-functional teammates to help build new capabilities and data sources into the VoC landscape