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DescriptionThe Help Desk Technician will troubleshoot, diagnose and resolve problems related to computer hardware, software, mobile devices, printers and other technology tools and products. Working in a team environment, the Help Desk Technician will provide end-user and visitor support in accordance with established operational and procedural measures and document events for reference/tracking and compliance purposes. Incidents and requests will be tracked in the Servicenow ticketing tool.Receive, prioritize and respond to incoming Service Desk requests in accordance with established service-level agreements (SLAs)
Escalate complex events to appropriate individuals, as necessary
Manage user and device event tracking through global ticketing system
Provide technical and troubleshooting assistance related to Microsoft Windows/Office, MACs and other desktop applications
Source computer hardware, mobile devices and other technology tools and products and coordinate approval and payment
Receive, configure and deploy computer hardware, software, mobile devices and other technology tools and products
Enroll and administer mobile devices
Maintain and support office telephone systems and software, audio-visual (AV) equipment and multi-function printers
Manage user/computer/group objects within Active Directory (e.g., password resets, adds/moves/changes, folder/share permissions)
Requirements2+ years of IT Support experience
Windows 10
Office 365
Active Directory
TeamViewer, RDP, or other remote support tools
Microsoft Teams
Mobile Device Management (InTune)
Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.© 2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).Salary: $20.00 - $22.00 / HourlyLocation: Baltimore, MDDate Posted: December 4, 2020Employment Type: TemporaryJob Reference: 02000-9502780678Staffing Area: Technology u0026 IT
Vacancy expired!