Vacancy expired!
eXcell has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity. Our client is currently seeking a talented Sr. Desktop Support Technician to join their team onsite at Baltimore, MD. The ideal candidate must have experience with ticketing systems and handheld device support as well as excellent customer service skills.Scope of Activity and Responsibilities:
- Provide desktop / walk-up end user support on-site
- Provide personal computer (PC) support and lifecycle
- Provide hardware break / fix on laptops and desktops
- Troubleshoot Windows 10 issues
- PC lifecycle activities focused on shop floor and engineering users- installation, move, add, change (each an "IMAC )
- Post imaging PC setup support
- Install local site applications and configure machine so that it is ready to be deployed to its end use case
- Data transfers
- Assist end users with data transfer activities during PC change activities
- Connectivity and configuration support for network, print / scan / fax
- Software support for operating system ("OS ) troubleshooting and reloading of core load images (may include data transfer)
- Software support for client's core image and additional approved software identified
- Support local site applications and core manufacturing / engineering applications
- Support desktop configuration, software installs and removals, de-installs, driver updates, and virus remediation
- Modify standard PC image as needed to meet the client requirement
- Hands and eyes server support
- Assist with resolution of connectivity problems for client end users
- Provided "hands and eyes assistance with audio-visual equipment located in customer offices, meeting rooms and training facilities
- Provide "hands and eyes" for other client providers as necessary to perform physical tasks such as software upgrades, physical swaps, and reboots under their guidance
- Assist with PC connectivity and configuration of audio-visual equipment, troubleshooting and testing the equipment and configuration settings, as directed by client or its designated service providers
- Minor maintenance including bulb replacement
- Fax machines
- Hands and eyes assistance with hardware repairs as directed by client or its authorized service providers
- Assist with printer troubleshooting and resolution of basic issues such as paper jams, toner replacement, and basic configuration issues
- Assist client's facilities team and client designated service providers to provide printer maintenance
- Assist client s facilities team and external vendors as directed by client to provide conference room maintenance, including PCs, phones, and audio-visual equipment
- Assist with technology equipment used in manufacturing environments including non-standard PCs, PCs connected to manufacturing equipment, thin clients, legacy operating systems, barcode readers, desktop, label, and barcode printers
- Hands and eyes for client NAS equipment for configuration or equipment replacement or repair as directed by client
- Assist sites in preparing their information technology ("IT ) infrastructure for impending natural disasters, for example, back up data, shut down equipment per provided policies
- Identify and rectify connectivity problems for existing users, including issues that arise during client's IMAC activities
- Identify and rectify telephone service delivery issues, both configuration and hardware related, engaging third party maintenance providers and client staff as reasonably required and approved by client
Vacancy expired!