Telecom Service Operator Call Center Agent job vacancy

Vacancy expired!

Position Summary

: This is a call center agent position in the Telecom Service Center. The position calls for processing a high volume of incoming calls for the organization. This would include providing directory assistance, patient information, paging services and physician's answering services. The position calls for excellent communication and customer service skills.

Competencies

A. Education: Requires a high school level of knowledge in reading, writing, and mathematics.

B. Knowledge: Requires general PC skills, including proficiency in the MS Office Suite, use of the internet and data entry skills.

C. Skills: D. Required Licensure, Certification, Etc.: E. Work Experience: F. Machines, Tools, Equipment: Keyboard-must type at least 35-40 wpm. Excellent verbal and written communication, telephone manner, interviewing and interpersonal skills to interact with patients and staff, families, members of the health care team and external agencies. Analytical skills to resolve customer problems. Analytical skills to ensure proper on call scheduling and pager database maintenance. The ability to use search criteria to find information and perform duties. The ability to remain calm and composed during an emergency or crisis. None Six months of related experience in a medical office, hospital, call center or customer service environment. Requires proficiency on multi-line phone and ACD system, PC, copier, fax machine, calculator, all hospital information applications (scheduling, databases, etc.) and any other technology applications required for the position (MS Office Suite, email, etc.)

Shifts:

Sunday-Thursday

11am-7:30pm

1:00pm-9:30pm

2:00pm-10:30pm

Tuesday-Saturday

1:00PM-9:30PM

Vacancy expired!

ID	#44436242
State	Maryland
City	Baltimore
Job type	Permanent
Salary	USD $38000.00 - $50000.00 per annum 38000.00 - 50000.00 per annum
Source	Experis
Showed	2022-07-28
Date	2022-07-27
Deadline	2022-09-25
Category	Et cetera
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Job Details

Telecom Service Operator / Call Center Agent

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