Director, Experience Design

Geneva Consulting Group, part of TSR, Inc., is a premier National U.S. Staffing company with over 20 years of staffing excellence. TSR is a premier National U.S. Staffing company with over 50 years of staffing excellence. Our client is hiring a Director of UX on a Long-Term Contract Basis Location: Remote Summary: JOB SUMMARYThe Director of Experience Design is a thought leader skilled at driving the vision for how experiences should be designed for a product or products. The ideal candidate brings advanced user experience and visual design skills, obsesses about the guest, and can implement at mass scale. This associate will be a proactive problem solver with a keen focus on data-driven product design.This associate will be a veteran designer skilled at leading work and managing careers. They manage a team and the work of others producing creative and impactful solutions through ideation, leadership and regular feedback and critique. They provide quality strategic thinking for a product, and help ensure a shared vision across the enterprise to ensure a quality and cohesive user experience.Youre exactly who were looking for if you:

• Can balance user, business and technical needs
• Readily define a products problem areas from the guest/user perspective
• Understand the customer journey encompasses multiple touchpoints
• Solve problems holistically across channels for a seamless experience
• Thrive on creating innovative solutions to challenging user and business problems
• Value deadlines, set realistic expectations around them and then meet them

• 4-year degree from an accredited college or university, preferably in design or technology discipline
• 8+ years of experience in digital design as a creative, IA, UX, CD, or visual designer, with demonstrated ability to manage others
• 4+ years of experience with/at a Top 100 Internet property, measured by traffic, revenue, or growth
• Proven experience delivering concepts, user flows/ journeys, wireframes, prototypes, etc. across websites, mobile sites and apps
• Thrives in a fast-paced environment, with the ability to simultaneously manage multiple projects and resources internally
• Demonstrates self-confidence, energy, and enthusiasm in influencing others with a positive, roll-up-your-sleeves attitude
• Proficiency in Sketch, Adobe Major International Investment Bank, and Prototyping (preferably InVision)
• Excellent people management skills to collaborate with colleagues, cross-functional teams and direct reports
• Possess a strong online portfolio that demonstrates compelling creative direction, systems thinking, a rational design process, and production expertise across a variety of digital formats
• Have superior communication and interpersonal skills, including strong facilitation, presentation, storytelling and critiquing skills

• Comfortable with hands-on creation, leading an internal team, and/or partnering with an agency; and you are comfortable excelling at both the strategic and executional level
• Ability to direct designers in the execution of concepts and be ultimately responsible for the delivery of that work
• Have passionate focus on the needs of the guests and associates around the world
• Have experience crafting design systems and implementing those scalable systems across many channels and products
• Work collaboratively with other design, research, and UX leaders to develop the experience design practice, all while promoting best practices and user-centered design approaches that fit in well with the Client culture and needs
• Collaborate with product, program management, and technology teams in creating improved product design, development, and design systems
• Focus on continuously improving and re-evaluating the best user experience solutions across all channels and products
• Create compelling presentations to socialize your work
• Be an advocate of common interaction patterns used by competitors and the general industry, and know how/if to apply them
• Visualize all of the edge cases an interaction may spawn, but balance this through judicious use of the 80/20 rule
• Contribute to and use a variety of digital standards inclusive of style guides, component libraries, web standards, and accessibility guidelines
• Produce accurate, compelling copy that clearly and quickly conveys the key messages to the target audience
• Collaborate and direct content creation to meet design and brand needs on primary products
• Provide thought leadership and recommendations on UX and UI enhancements across all digital touchpoints
• Design how systems respond to the actions of users, with the goal of optimizing the satisfaction of those users specific goals
• Clearly walk through an interaction and communicate it to potential users, your team, and stakeholders

• Push and deliver data-based design solutions that exceed the needs of the channel, both through the work of your team and hands-on contributions
• Comfortable with multiple qualitative and quantitative research methods, like surveys, usability testing, multivariate testing, A/B testing, etc.
• Ability to take qual/quant dashboards/results and translate into an actionable design strategy
• Align your decisions with high-level organizational strategies, KPI/MBO/OKRs, and business objectives, working with other team leaders to translate these into team and personal goals
• With an evidence-based mindset, stay focused on continuously improving and re-evaluating the best business and user experience solutions across all channels and products
• Stay on top of the latest techniques being used by our direct competitors and other brand-based eCommerce properties, and identify strategic opportunities for competitive advantages through those findings

• Comfortable with a culture of feedback and regular opportunities to critique and be critiqued
• Coordinates and implements work and projects as assigned
• Complies with Federal and State laws applying to procedures
• Analyzes information and evaluates results to choose the best solution and solve problems
• Have superior communication and interpersonal skills, including strong facilitation, presentation, storytelling, sketching and critiquing skills

• Provides information to supervisors and co-workers by telephone, e-mail, or in person in a timely manner
• Attends and participates in all relevant meetings
• Presents ideas, expectations and information in a concise, organized manner
• Uses problem solving methodology for decision making and follow up
• Manages time effectively and conducts activities in an organized manner
• Performs other reasonable duties as assigned by manager