Vacancy expired!
About DMI
About DMI DMI, the world's first end-to-end mobility company, combines all the skills and services necessary to deliver mobile enterprise solutions. Built to reinvent business through mobility, DMI has expertise in mobile strategy, UX, web, and app development, omni-channel commerce, brand and marketing, big data management and analytics, and secure device and app management. The company's unique, integrated approach to mobility has resulted in dramatic growth as well as an expanding client base, which includes hundreds of Fortune 1000 commercial clients and all fifteen U.S. Federal Departments. DMI is headquartered in Washington DC area, with satellite offices around the world. Additional information is available at www.dminc.com and on LinkedIn , Twitter , Facebook , and Google+ . About the Opportunity About the Opportunity Digital Management, Inc. (DMI) is seeking a full time Help Desk Analyst (Level 1) to support to support our Federal Government customer at its corporate headquarters in Bethesda, MD. Duties and Responsibilities:- Answer Help Desk phones and provide Tier I support to users on a variety of issues
- Responds to telephone calls, email and personnel requests for technical support
- Log and prioritize calls and provide reports as required on Service Level Agreements (SLAs)
- Documents, tracks, and monitors the problem to ensure a timely resolution
- Possess strong customer service and communications skills
- Analyze, evaluate, and test software.
- Handle heavy call volume
- High school diploma with 2 - 4 Years' related experience
- Experience using Microsoft Office tools
- Windows Operating Systems
- Strong customer service and strong communication skills (both written and verbal)
- Excellent interpersonal skills, especially ability to listen and understand what is being described
- Working knowledge of Salesforce and JIRA ticket system; creating, updating and closing tickets
- Experience with computer terms and customer service operations
- Community - Blood drives, volunteering opportunities, Holiday parties, summer picnics, Tech Chef, Octoberfest just to name a few ways DMI comes together as a community.
- Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel and many other items to provide convenience.
- Development - Annual Performance management, continuing education and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
- Financial - Generous 401k match for both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee.
- Recognition - Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgement through Give-A-Wow, employee referral bonuses.
- Wellness - Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, on-site lactation rooms provide employees with several wellness options.
Vacancy expired!