Vacancy expired!
- Installs and performs moderately complex repairs for issues which only general guidance exists and which the specialist will have to customize a solution based on knowledge, experience and research.
- Maintains records of daily data communication transactions, problems and remedial actions taken, or installation activities and ensures timely resolution of issues.
- Provides support to end users on a variety of moderately complex issues. Responds to telephone calls, email and personnel requests for technical support.
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures with minimal direct supervision from the computer support supervisor.
- Sets up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Refers major hardware or software problems or defective products to vendors, technicians, or next tier for service.
- Collaborates with team members to resolve information technology issues and implement process improvements.
- Assists in the development of training materials and procedures, or trains users in the proper use of hardware or software.
- Ability for light travel and support to offsite locations. (Offsite locations are within commuting distance of ASM headquarters)
- Associate's degree or technical or trade school training preferred.
- 3-5 years of technical support experience
- Must have strong communication skills (written, verbal, and listening) and be able to effectively communicate and grasp technical issues and work with clients.
- Knowledge of assigned hardware and/or software products required.
- Requires working knowledge of personal computers and peripherals.
- Ability to obtain a Public Trust
- Stays up to date technically and applies new knowledge to job.
- Understands how systems should work and how changes in conditions, operations, and the environment may affect outcomes.
- Knowledge of principles and processes for providing customer and personal services to include customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Actively looks for ways to help people in the most efficient manner.
- Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Understands the implications of new information for both current and future problem-solving and decision-making.
Vacancy expired!