Vacancy expired!
Overview
Founded in 1987, IMG is a leading small business that exemplifies competence, integrity and follow-through. We consistently provide customer focused professional services, which ensures our company is recognized for continually exceeding expectations. We believe that at the core of our success stand our people. Our people have provided professional services in the Information Technology field for our customers with a commitment to customer satisfaction for over 30 years.IMG is hiring a full-time Data Analyst with TS/SCI FSP at its Columbia, MD location.ResponsibilitiesThe Data Analyst will understand IT service related data on a large IT service contract, turn raw data into information, information into knowledge and knowledge into wisdom for meaningful business decisions. Uses enterprise monitoring and reporting tools to identify performance trends and discover opportunities for improvements in IT service processes and workflow.Responsibilities include:- Deep Knowledge with the related ITSM Processes and Polices
- Deep Knowledge of Data Analysis tools and processes
- Experience with enterprise level monitoring and reporting tools such as ServiceNow, Splunk, Solarwinds
- Passion for customer service with a strong level of critical thinking in order to quickly resolve issues
- Excellent oral and written communication skills. Ability to understand others and clearly express thoughts
- Health, dental, vision, and life insurance
- Short term and long term disability insurance
- 401(k) with generous company match
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
- 15 days of personal leave plus paid federal holidays
- Professional development and training assistance
Vacancy expired!