Job Details

ID #20086391
State Maryland
City Columbia
Job type Full-time
Salary USD TBD TBD
Source dentsu
Showed 2021-09-22
Date 2021-09-22
Deadline 2021-11-21
Category Et cetera
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Senior Account Manager

Maryland, Columbia, 21044 Columbia USA

Vacancy expired!

Job Description

Senior Account Managers play a key role in maintaining client satisfaction by ensuring exceptional service and creating value for clients leveraging strong project management and interpersonal skills. Senior Account Managers are in daily contact with clients as well as internal Subject Matter Experts (SME’s).Senior Account Managers are looked to as key resources on the client teams to ensure the quality of client deliverables from across various Merkle business units. They are responsible for continually meeting client expectations. They also work closely with the senior level account team to help train and mentor Account Coordinators.

Senior Account Managers are ultimately responsible for the day-to-day execution of our clients' marketing strategies and projects across the entire Merkle portfolio. They are the "glue" who bring together all the disparate pieces to seamlessly deliver projects on budget and on time. They are the key point person for deliverables for both the internal Merkle team as well as with clients for tactical delivery/or project status. By ensuring marketing and support activities are executed in a timely and efficient manner, Account Managers directly impact the success of our clients as well as Merkle.

Responsibilities include:

  • Working with the senior and junior account team to assure, on strategy, on budget and on time delivery of Merkle service offerings.
  • Ability to drive multiple resources and SME's to execute against marketing strategies in an effective and timely manner.
  • Continually demonstrating stellar project management and extraordinary attention to detail.
  • Providing leadership to the internal Merkle team on behalf of the client.
  • Accountability for setting and maintaining internal communication plans/methodology.
  • Producing and interpreting project and financial reports for internal, client and vendor billing.
  • Strong relationship management skills.
  • Ensuring timeliness and accuracy of client deliverables including multi-channel testing plans, campaign reports, change requests, proposals, budget management and reconciliation.
  • Competency in managing the creative development and production process for multi-channel campaigns including: Direct Mail, Email, Search, Display and Social.
  • Ability to develop, drive and maintain multi-channel creative and production schedules.
  • Understanding of unique specs associated with developing and managing multi-channel campaigns.
  • Originating actions to improve existing processes or develop new ones as needed to best drive the business.

Qualifications

  • Bachelor's degree
  • 3 - 5 years’ experience in client services/account management in an advertising agency, marketing company, or client side marketing department with a working knowledge of:
  • Online and offline creative development and production
  • Digital Marketing
  • Multichannel/Integrated marketing
  • Campaign management
  • Relationship/Client Management
  • Written and verbal skills
  • Ability to multi-task and work well in a fast changing environment
  • Strong project management, interpersonal, and negotiation skills
  • Analytically minded, specifically comfortable with data, response metrics and trends
  • Proven experience managing client relationships and effectively problem solve; ability to analyze problems and produce a viable solution
  • Ability to multi-task and work well in a fast changing environment

Additional Information

All your information will be kept confidential according to EEO guidelines.

Dentsu is a modern marketing solutions company. Our mission is to help clients navigate, progress and thrive in a world of change. Businesses rely on our integrated network of agencies and specialized practices to champion meaningful progress through creative, media, commerce, data and technology. Part of Dentsu Group, our global network comprises 66,000 diverse people in 143 countries, who are dedicated to teaming for growth and good. Some of our award-winning agencies include 360i, Carat, dentsumcgarrybowen, DEG, dentsuX, iProspect and Merkle. Follow us on Twitter @DentsuUSA and visit dentsu.com/us.

Employees from diverse or underrepresented backgrounds encouraged to apply.

Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [emailprotected] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.

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