Vacancy expired!
- Provide client support and technical issue resolution via email, phone, web
- Build rapport and elicit problem details from non-technical or technical customers
- Provide timely, efficient and pleasant follow up to user questions or issues
- Communicate customer priorities regarding bugs to project managers.
- Work with Developers and Business Analysts to understand new features being released.
- Work with Account Managers to convey release information to customers.
- Work with Release Manager to determine release schedule with customers.
- Document all incidents in incident tracking system
- Manage incidents to closure
- Interact effectively with customers and internal developers
- Escalate issues as needed
- Assist in generating training materials and customer facing documentation.
- College degree and 1-2 years of related work experience, or Associate degree and 3-4 years of related work experience, or High School diploma/equivalent and 4-6 years related work experience required
- Demonstrated ability to analyze and understand complex software applications with minimal direction from more senior personnel.
- Strong interpersonal skills.
- Must be able to work within tight deadlines and be adept at balancing shifting priorities and time management.
- Must be a strong team player with excellent written and verbal communication skills in English.
- Ability to accept personal accountability and ownership for areas of responsibility. Strong analytical skills with excellent customer service skills.
- Strong client focus and collaborative work style
- Ability to understand and explain technical information
- Skill in creating customer facing documentation
Vacancy expired!