Job Details

ID #20834062
State Maryland
City Columbia
Job type Permanent
Salary USD $60,000 - $100,000 60000 - 100000
Source Perennial Resources International
Showed 2021-10-08
Date 2021-09-29
Deadline 2021-11-27
Category Technical support
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System Support Specialist

Maryland, Columbia, 21044 Columbia USA

Vacancy expired!

Systems Support Specialist

Columbia, MDOur client is seeking Systems Support Specialist. The qualified candidate will be disciplined, organized, and efficient, and will be able to provide support in the areas of hardware, software, network, and communications systems to the organization. Successful candidates must be highly motivated, a self-starter, and be able to handle multiple tasks with little supervision. This on-site support role supplements our existing IT service provider and will work closely with that outside team toward common goals.Must be a U.S. citizen and possess the ability to obtain Secret and/or Top-Secret security clearance.

Responsibilities
  • Support all aspects of IT within the company, including but not limited to: IT support, network infrastructure, software licenses, and audio-visual equipment.
  • Plans and delivers customer support services across multiple platforms, including installations, configuration, troubleshooting, customer assistance, and/or training.
  • Provide responsive support for user needs and issues while conforming to configuration management practices and procedures, including evaluating the security and performance effects of a change prior to implementation.
  • Perform Root Cause Analysis (RCA) on all escalated calls.
  • Develop and administer desktop images to ensure consistency through the corporate environment.
  • Responsible for the creation, maintenance, and deployment of software and security application packages used to distribute and/or update applications throughout the corporate desktops.
  • Lead, plan and/or complete a range of Information Technology projects.
  • Ensures constant follow-up is established with team members until issue is resolved or request is completed.
  • Ensures incident/problem escalation process is followed for incident/problem assignment to next level and/or other departments.
  • Entry-level knowledge of server management and maintenance.
  • A successful candidate will be able to rapidly and independently research issues using all available channels and learn new skills, equipment, and software with limited notice to be able to effectively resolve both routine and obscure issues.
  • Assist with procurement process for new IT equipment including desktops, laptops, servers, and miscellaneous hardware for a fast-paced mission-critical company.
  • Manage inventory process for new IT equipment including desktops, laptops, servers, and miscellaneous hardware.
  • Maintain and monitor onsite and offsite back-up procedures for all critical IT systems.
  • Understand and implement security standards on servers and endpoints in accordance with federal regulations, including NIST SP 800-171 (CUI) and CMMC.
  • Off-hours (nights, weekends) maintenance work may be required, as well as off-hours support for customer-impacting issues, with little to no advanced notice.
  • Communicate effectively with staff about all IT activities, planned and unplanned outages, IT systems development (changes to existing IT products or processes), and communicate with management about IT project needs and how to implement IT strategies to meet expectations.

Preferred Qualifications
  • Understanding of LAN/WAN, TCP/IP, VLANs, managed switches, and the OSI model.
  • Ability to effectively troubleshoot macOS issues to provide macOS desktop support.
  • Experience with Linux and Unix systems (command-line interface).
  • Strong troubleshooting intuition and resourcefulness.
  • Experience in all stages of CUI and CMMC compliance efforts.
  • Knowledge of additional federal regulations, including ITAR, EAR, and FIPS.
  • Genuine curiosity and interest in past, current, and emerging technologies, and a propensity to explore technologies and technical concepts for personal enrichment.

Requirements and Education
  • Candidates must be a legal U.S. citizen and possess the ability to obtain Secret and/or Top-Secret security clearance.
  • Required: Associate degree in Computer Science or Management Information System from an accredited college/university or equivalent combination of experience and/or education.
  • Preferred: Bachelor’s degree in Computer Science or Management Information System from an accredited college/university.
  • Minimum of 2 years of experience in a technical support environment required.
  • Required: A+ and/or Network+ Certification.
  • Preferred: MCP or MCSA.

Knowledge, Skills, Abilities
  • Language: Excellent verbal and written communication skills along with the ability to interact effectively with employees, vendors, and external contacts. Ability to communicate and present information to all levels of management.
  • Computer Skills:
  • Windows 10, macOS, Linux/Unix, Outlook, MS Office, Risk, Ghost, BMC, Avanti, Crystal Reports, Windows Server 2019, Confluence and Jira
  • Good understanding of PC hardware components (hard drives, network cards, etc.). Must be familiar with PCs, laptops, and printers.
  • Entry-level knowledge of servers and network switches.
  • Check Point Firewall, Endpoint Protection, and VPN
  • Meraki Wi-Fi
  • Microsoft 365, Azure, and related applications (GCC-High environment)
    • Time Management: Ability to effectively prioritize and manage time efficiently. Ability to effectively handle multiple projects and activities simultaneously ensuring correct priorities are assigned and initiatives are completed within resource constraints.
    • Organizational Skills: Strong organizational skills and attention to detail.
    • Problem Solving: Be open-minded to flexible solutions and have the initiative to engage in process and technology enhancements. Demonstrated ability to recognize and react to situations with a sense of urgency and problem ownership, with a focus on customer service.
    • Customer Service: High-energy, positive attitude, and professional in all business dealings.

    Vacancy expired!

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