Vacancy expired!
- Summary:
- The Computer Systems Analyst is responsible for the IT operation of NETC. Respond to the customer within prescribed time based on severity; to include Server and/or Storage Emergencies or IT needs. Maintain System Reports that indicate operational status of the Servers and all other computers. Using the Remedy System track and respond to tickets as assigned.
- Perform systems management, analyzes and upgrades on FEMA IT systems.
- Maintain information technology on multiple computers or network devices represented within an onsite system and/or a remote site.
- Perform enterprise comprehensive patch management program, to include all patches, upgrades, and enhancements in accordance with FEMA configuration management procedures.
- Monitor server application for availability, latency, security logs and gateway queuing. Monitor classroom training systems for performance and operation, avoiding any class downtime.
- Maintain vendor upgrades and patches for both the server and client applications. Windows servers and domain controllers within an Active Directory forest and a child domain;
- Provide full backup(s) and Continuity of Operations and Disaster Recovery; restore files and directories in response to user help desk requests, as a tier 2 level of support.
- Store backup tapes in accordance with FEMA NETC IT procedures, and will integrate tape backup and restore activities into the disaster recovery process; and ensure data backup and transfer to the designated COOP facility in accordance with disaster recovery process.
- Upgrade all hardware and software as new devices and software are pushed out, audit systems to be upgraded and ensure software and licenses are available to complete the upgrade.
- Administer Microsoft Active Directory, DNS in an enterprise environment.
- Maintain new and surplus equipment, inventory and / or and schedule the use of computer labs, conference rooms and auditoriums and work with instructors to determine exact requirements needed for successful completion of training.
- Assist in the setup files storage and file shares with the proper permissions.
- Create SOPs for areas of support to cover software, hardware and training specific requirements.
- Other duties as assigned
- Associate's degree in related field or A+ Certification
- 6 years' experience. (Selected candidate must have A+ certification or be able to obtain it within 90 days of start date)
- DHS Public Trust Background
- Excellent verbal and written communication skills, with the ability to conduct research from reputable sources
- Knowledge of Emergency Management and Emergency Services (EM/ES) topics.
- Familiarity with e-mail subscription management systems such as GovDelivery is a plus.
- SharePoint experience
- Knowledge of: WSUS, Symantec Backup Exec System Recovery imaging software, CA ARCServe Backup, Remedy, HP SmartStart for HP ProLiant Servers with Windows Server 2003 and 2008, SMS, Symantec Alteris and SANS. . Windows XP, Windows 7, Group Policy and proprietary software such as HAZUS/ArcGIS, STAR.
- Knowledge of Active Directory, Xerox Scanning, Adobe Flash Player, Adobe Reader, Symantec Endpoint Protection and Cisco Catalyst switches which utilize CiscoWorks software.
- Ability to work in a Microsoft Office applications environment, especially Microsoft Word, PowerPoint, Outlook, and Visio.
- Ability to work nights, weekends and Holidays as required to support customer.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision.
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment.
- During visits to areas of operations, may be exposed to extreme cold or hot weather conditions. Is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise.
Vacancy expired!