Vacancy expired!
- Accepts & documents Incidents and Service Requests by phone and e-mail with demonstrated ability to determine incident scope and impact quickly and accurately.
- Provide first level telephone support to end users for Service Desk issues in a professional and courteous manner.
- Document Problem and Resolution in complete detail while utilizing proper grammar and spelling.
- Categorize and Prioritize Incident severity and act as a liaison between customer and technical escalation team.
- Escalate calls to Tier 2/3 level support as needed; allowing time to maintain established SLA.
- Follow-up on open tickets at pre-defined intervals until resolved.
- Troubleshoot and resolve software and hardware issues.
- Assist with Business Recovery simulation testing.
- Perform other duties as assigned.
- Customer-focused.
- Strong interpersonal skills - must be able to build rapport with clients and demonstrate the ability to defuse tense situations and react calmly when working with clients.
- Able to articulate and speak in a positive and professional demeanor.
- Ability to work independently, complete tasks with minimal supervision.
- Ability to multi-task.
- Team player.
- Cutting Edge Technology and Innovation
- Career Growth Opportunities
- Employee-Centric Environment
- Comprehensive Benefits Package
- Holiday and Vacation
Vacancy expired!