Technical Support Advisor job vacancy

Vacancy expired!

Overview

GDC IT Solutions is currently recruiting for a

Technical Support Advisor in the

Frederick, MD area.

Position Overview:

In a primarily call center type environment, answer all incoming phone calls to the Service Desk while providing professional customer service. Facilitate resolution for all calls coming in while provideing detailed documentation of all issues in ticketing system. Identify and escalate issues to appropriate tier and teams. Respond to customer to present resolution and be sure all issues are sovled prior to closing tickets.

Responsibilities

Serve as the first contact for internal company IT user support.
Assists users with tier 1 software problems and questions.
Keep management informed of Help Desk ticket trends.
Collectively work user logged tickets in accordance with departmental guidelines.

Minimum Qualifications

Customer Service 1st mindset
Superior written and verbal communication skills
Top quality professionalism
Logically and technically minded
Problem-solving and analytical skills
Ability to follow direction
Complete full resolution for all incoming calls with professionalism

Preferred Experience

Experience in a Customer Service environment
Call Center related experience is preferred
Formal IT training is a plus

What We Do:

GDC is a full-service IT Staffing and Solutions company specializing in the areas of IT talent placement, application development, multilingual service desk, networking and infrastructure, business intelligence, and project management.

Why Work for GDC?

Cutting Edge Technology and Innovation

Career Growth Opportunities

Employee-Centric Environment

Comprehensive Benefits Package

Holiday and Vacation

Equal Opportunity Workplace:

GDC is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. All qualified applicants will receive consideration for employment.

#DICE

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Vacancy expired!

ID	#45630969
State	Maryland
City	Frederick
Job type	Permanent
Salary	USD TBD TBD
Source	Global Data Consultants
Showed	2022-09-12
Date	2022-09-11
Deadline	2022-11-09
Category	Et cetera
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Job Details

Technical Support Advisor

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