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- Establishes voice and data networks by programming features; establishing interfaces and integrations; following industry standards; activating remote access tools.
- Verifies service by testing and reprogramming circuits, equipment, and alarms; identifying and correcting problems; conferring with engineers.
- Documents Telecom network by recording configuration diagrams and programming.
- Maintains telecom network by troubleshooting and repairing outages; testing network back up procedures; updating documentation.
- Administers Avaya phone systems, Call Vector Designing, testing, problem solving and voice mail system.
- May accept & registers Help Desk Service Calls
- Provide first level Help Desk telephone support to users and document problems & solutions.
- Escalate Help Desk calls to higher level support as needed; allowing time to maintain established SLA.
- Assist with Business Recovery in the event of a disaster.
- Perform other duties as assigned.
- Experience with Avaya Switch Systems, Cisco, Secure Telephone, and Video Communications
- Ability to interface with end users.
- Willingness to travel and work out of hours and weekends providing on-call support as needed.
- Experience in Telecommunications Knowledge.
- Experience with Telecommunications Technologies.
- Experience in Provisioning telephone systems.
- Advanced understanding of technical, functional aspects of Avaya PBX systems.
- Windows 7, Mac OS , Google Collaboration Apps and Office 365.
- 2 years plus experience working in a Windows/Mac environment.
- Ability to handle multiple projects at the same time.
- Ability to work independently, complete tasks with minimal supervision.
- Ability to communicate technical information, with internal and external clients.
- Attention to Detail.
- Ability to deal with complexity, and decision making.
- Associate degree, in technology field or technical IT certifications.
- Avaya Communication Manager Administration, certification.
- Comp TIA A+, certification.
- One to two years help desk or related IT experience.
- Cutting Edge Technology and Innovation
- Career Growth Opportunities
- Employee-Centric Environment
- Comprehensive Benefits Package
- Holiday and Vacation