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Description:The Benefits Representative will work in a call center environment acting as the main resource for benefits education, benefit problem resolution, and general benefits administration. 2-3 years’ experience in a customer service capacity
Provide world class customer service in a call center environment receiving both heavy call and email volume
Process benefit requests timely and accurately
Assist with reconciling benefit data through an error reporting system
Act as a liaison for benefit scenarios/processes between employees, Field Support, Benefit Broker, insurers, etc.
The Benefits Representative will utilize their knowledge and experience to resolve benefit problems
Action oriented and able to prioritize while handling multiple tasks
Ability to protect and maintain the confidentiality of data
The Benefits Representative will utilize their knowledge and experience to resolve benefit problems.Skills:Customer Service, Administrative Support, Receptionist, Call Center, Inbound Calls, Open Enrollment, Benefits, Microsoft Excel Additional Skills & Qualifications:-Must have at minimum 2 year of customer service experience in an office environment (admin, call center, medical field, office assistant, receptionist, open enrollment, inbound, service industry)2 years of customer service experience (Internships, Working as a Receptionist or Administrative Assistant)
-Experience working a doctor's office working with medical leave/benefits is preferred -Must have clear communication skills and good phone etiquette.Experience Level:Entry LevelAbout Aston Carter: Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Vacancy expired!