Vacancy expired!
Job Description
We are looking to hire a Client Service Specialist to join our team. The ideal candidate will be responsible for working directly with Pan Atlantic Associates customers through many channels as a valued resource and trusted advisor, helping their business grow. You will strive to deliver a human and helpful Support experience through creative problem-solving, a consultative approach, and a deep and thorough knowledge of how we work.
Salary range: $58000 - $68000 per year.
ResponsibilitiesPartner with customers to effectively resolve issues through phone, live chat, and email communications, adapting to fluctuations in the volume of incoming inquiries.
Provide internal feedback on how Pan Atlantic Associates can better serve our clients in the product road map for continuous improvement.
Proactively monitor and track usage, product consumption gaps, and traffic patterns to identify opportunities and address potential future issues such as account churn.
Contribute to a high rate of returning purchases across your client base by systematically identifying and assessing renewal risks.
Show composure, resilience, and flexibility in Pan Atlantic Associates’s fast-paced, ever-changing environment, and also as an internal advocate for evolving customer needs.
Qualifications
Bachelor's or Associate degree preferred.
Prior customer service/sales experience required.
Excellent written and verbal communication skills.
Thrive in a dynamic and collaborative environment and are comfortable with ambiguity
Can take ownership of challenging scenarios and bring them to resolution
Have a clear, professional, and informative communication style
Able to handle customer complaints, inquiries, with a strong understanding of customer service policy and procedures.
Additional Information
- This is not a remote position
- Employee Assistance Program
- Disability Insurance
Vacancy expired!