Manager, Systems Engineering job vacancy

Vacancy expired!

Resp & Qualifications

COMPANY SUMMARY:

CareFirst, Inc., and its affiliated companies, generally referred to as CareFirst BlueCross BlueShield (CareFirst), is the Mid-Atlantic region’s largest private sector health insurer, serving the healthcare needs of 3.5 million members in Maryland, the District of Columbia, and portions of northern Virginia. The Company offers a comprehensive portfolio of products and services to individuals and groups, as well as state and federal government sponsored plans. With a market share almost three times that of the closest competitor, the company commands 45 percent penetration across the region.

In July 2018, Brian D. Pieninck assumed the role of President and CEO after serving as the company’s COO of Strategic Business Units and IT Division. Under his leadership, the organization completed an extensive review of its operations and clinical programs, resulting in an expansive 3-year strategy to grow and diversify the company’s core business. Along with a 5-year vision to drive the transformation of the healthcare experience across the continuum of its members, partners, and communities, the company has placed a renewed and intentional focus on fostering a mission-based culture, which drives every decision the company makes. The organization employs over 5,600 full-time employees in Maryland, Northern Virginia, the District of Columbia, and West Virginia. CareFirst has earned multiple workplace awards recognizing its leadership in diversity and inclusion, wellness engagement, and creation of a supportive and equitable work environment for all employees.

At CareFirst, you are part of an inspired, collaborative team that is building the healthcare experience we want for our families and our future. Every day, we make a meaningful difference in the communities where we live and work.

We practice empathy, seek to understand, invest in inclusion, demand equity and nurture belonging every day for our employees and the communities we serve. We rely on the rich diversity of our employees’ experiences and backgrounds to achieve our mission. Every year we host a Week of Equity and Action where we deepen our investment and commitment to diversity, equity, and inclusion. During this week thousands of employees engage in workshops and volunteerism with the goal of bettering themselves and our community.

Women make up around 70% of CareFirst’s employee population, and over 50% identify as BIPOC (Black, Indigenous, and people of color).
We have 9 resource groups that connect employees over shared identities (LGBTQ, veteran status, race, etc.) and passions (climate change, healthy living, leadership development).
Employees are encouraged to give back and volunteer in their communities with their civic engagement hours.

As a not-for-profit, CareFirst regularly ranks among the most philanthropic organizations with $65 million invested in the community in 2020 to improve overall health, and increase the accessibility, affordability, safety, and quality of healthcare throughout its market area. The company’s employees consistently add to this impact by devoting thousands of volunteer hours to numerous community organizations and social causes. The company’s continued efforts to reinvest in community health care programs has repeatedly earned CareFirst regional accolades as a leading corporate philanthropist, including the No. 2 and No. 7 spots on the Baltimore Business Journal and Washington Business Journal’s 2019 list of top corporate givers, respectively.

PURPOSE:

The Manager of Cloud Infrastructure is responsible for the operational responsibilities including design, availability, performance, security, capacity planning, trouble-shooting and license management of the CareFirst Cloud and On-Prem Server Virtualization and Storage Infrastructure. Candidate is also responsible for Active Directory (including Azure AD) and DNS which are critical tools for all CareFirst infrastructure and applications. Position requires the necessary experience and technical skills to oversee project management, installation, configuration and 24x7 operational support of the cloud/on-prem infrastructure, operating systems, storage, backup/recovery and supporting software.

The position requires strong leadership, verbal and written communication skills. Additionally, it requires strong budget skills to meticulously manage a multi-million-dollar budget. Candidate requires strong troubleshooting, project management, and effective communication skills to extend beyond the Server Infrastructure team to ensure clear collaboration with other technical teams and vendors on complex infrastructure designs and difficult troubleshooting. It requires the ability to multi-task effectively, supporting multiple products, running projects and troubleshooting seamlessly.

SCOPE DATA:

The CareFirst infrastructure supports five thousand+ internal business users, four million members, and sixty thousand providers across eighteen CareFirst locations
The Manager will supervise teams of up to
20 Associates and Contractors.
Responsible for support of infrastructure used for business mission critical applications including Claims Processing, Enrollment, Financial and Portal websites and 250+ other applications. The Manager is accountable for departmental results and ensuring 99.98% availability for all systems, 7x24x365 operational support and oversees a team responsible for on-call escalation and emergency support.
Server and Storage infrastructure is manage between both Cloud (Azure/AWS) and On-Premise data centers
Manages budget in excess of $4 million, and regularly negotiates contracts with IT vendors.
The Manager is also directly accountable for the professional development of associates within the team.

PRINCIPAL ACCOUNTABILITIES: Under the general direction of the Director, Infrastructure Engineering, the incumbent’s accountabilities include, but are not limited to, the following:

30%

Provides technical leadership and oversight as required to ensure that all software or systems for which they are responsible are monitored and tuned to ensure acceptable levels of performance and resource utilization. Facilitate communication, troubleshooting and activities across different teams and platforms to ensure that all CareFirst systems are meeting targeting SLAs and performance expectations. Maintain excellent professional relationship with staff to provide leadership and coaching. The manager evaluates performance of each team member, generates development plans and sets goals within the context of the corporate policy. Must also hire, motivate, coach, counsel and develop team members within the context of the corporate policies.

25%

Responsibility for the organizational structure, processes, and staffing within the section to ensure that each is consistent with corporate initiatives and adequate to meet section goals. The manager understanding of CareFirst business aligns the team’s priorities accordingly. Manages the leadership and planning to ensure resources are utilized appropriately to meet the Division’s strategic objectives. Assigns responsibility and authority to appropriate staff within the team. Reviews staffing requirements within the team to ensure that each is consistent and adequate to meet department goals. Ensures that staff has appropriate tools and training. Ensure team is delivering excellent customer service to all groups that they interact with.

20%

Creates and manages departmental budget. Provides required financial reports, financial forecasts and status reports as required. Manages and negotiates vendor contracts for software and hardware purchases up to ten million dollars.

15%

Researches technical and theoretical developments in the field to ensure that customers are receiving the most effective support to meet their business objectives. Provides input to the development of corporate IT standards and policies to ensure compatibility and integration throughout the company. Approve/Manage subcontracting and vendor evaluation studies pertaining to the IT organization, IT Infrastructure and Architectures. Stays current in new IT technologies to maintain high level subject matter expertise.

10%

Communicates with Directors and other Corporate management to plan and implement Division Strategic Objectives. The manager also communicates with other IT personnel as well as vendors, consultants, and auditors to coordinate and implement system projects and enhancements. Attend management sessions to ensure that the team’s operation and long-range goals are coordinated within the larger framework of department, divisional and corporate initiatives.

QUALIFICATION REQUIREMENTS:

Required: This position requires a bachelor’s degree and 8-10 years of experience in IT Operations or Systems Support, or total equivalent work experience. Candidate must show demonstrated success in management and leadership of highly technical teams. Proven ability to organize and manage multiple projects and to deliver projects on time and on budget. Requires excellent analytical and problem-solving skills required with multiple infrastructure groups. Needs experience in full life cycle project management. Position requires excellent interpersonal skills; Candidate must have excellent written and verbal communication skills.

Position requires experience with fully virtualized/private cloud environments and Azure Cloud environments including IaaS/PaaS, IBM Power Series, VMware, Windows OS, Red Hat Linux, NetApp, Pure Storage, EMC Backup and more. Must have at least 6-7 years managing a team.

Abilities/Skills:

Ability to lead and gain the respect of a team of highly technical and bold engineers.
Must possess excellent interpersonal skills. Ability to teach, develop, and motivate others.
To be able to generate and delivery clear and detailed written and verbal communication skills.
Solve problems using excellent analytical, troubleshooting, and problem-solving skills.
Possess the ability understand the customer and delivery outstanding customer support.
Extensive office productivity software skills including Microsoft office software such as Word, EXCEL, Visio and PowerPoint.

Preferred:

Broad knowledge of CareFirst organization and operations. Experience with project management tools such as MS Project. Experience with best industry practices for project management (including resource estimating, tracking, metrics, gap analyses, and project mid-point reviews). Experience with both mainframe and client/server technology. Experience with other tools specific to the area managed.

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to perform the essential duties and responsibilities of the position successfully. Requirements may be modified to accommodate individuals with disabilities.

The employee is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The employee must frequently talk and hear. Weights of up to 25 pounds are occasionally lifted. Travel among CareFirst sites required.

Department

Department:Service Management Operations

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of theCompany to provide equal employment opportunities to allqualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Hire Range Disclaimer

Actual salary will be based on relevant job experience and work history.

Where To Apply

Please visit our website to apply: www.carefirst.com/careers

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

#LI-LD1

Vacancy expired!

ID	#40797808
State	Maryland
City	Owingsmills
Job type	Permanent
Salary	USD TBD TBD
Source	CareFirst
Showed	2022-05-13
Date	2022-05-12
Deadline	2022-07-11
Category	Architect/engineer/CAD
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Job Details

Manager, Systems Engineering