Vacancy expired!
ECS is seeking a
Help Desk Specialist - Part-Time On-Call to work in our Patuxent River, MD office. Job Description: Tier 1 specialists serve as the entry point for NAVAIR customers by receiving, recording, resolving and/or escalating requests for service. Tier 1 specialists follow all documented processes and procedures related to call handling, call escalation, data capturing, closure and follow up procedures. Specialists are responsible for communicating with customers to provide status, feedback, or general information regarding their request or inquiry for service. Provide support for system monitoring and system updates using procedures provided by Application Owners. Conduct customer satisfaction call backs via phone and/or email and record results in the incident tracking system. Monitor trends in problems and questions and seek opportunities to improve support and training processes. Required Skills:- High school diploma and 0-2 years of experience required
- Strong communication skills (verbal and written)
- Strong organizational skills
- Microsoft Office Suite experience
- Must be able to obtain and maintain a Secret Security Clearance or a favorable Non-NISP Background investigation
- Help Desk experience
- Customer service skills are preferred.
- Basic computer and IT knowledge.
Vacancy expired!