Vacancy expired!
ASRC Federal Data Network Technologies has a great opportunity for an
A/V Technician (Junior) to join our team in Rockville, MD where we support the NIH (National Institutes of Health).- Provide audio/visual meeting support for federal customer
- Daily conference room checks: verify all equipment is online, functioning and charged
- Daily meeting support: hands on technical support resource for customers for all conference room meeting needs• Video• Audio• WebEx• Zoom• MS Teams• Room computer connectivity• Laptop connectivity
- Supports customer during meetings; support includes video teleconferencing, video display of laptops and/or room computer presentations, WebEx setup, etc.
- Logs all transactions with customers in ServiceNow
- High School Diploma/GED with 2+ years of technical support experience in audio/visual technologies.
- Experience supporting telephony, video, network and/or other collaboration devices
- Experience using ticketing system (prefer ServiceNow)
- Experience providing customer service and end user support
- Strong proven record learning new technologies and support
- Strong written and oral communications required
- Ability to work core hours of Monday-Friday, 7AM to 4PM or 9 AM to 6 PM Shift
- Ability to work at various sites in Montgomery County, MD
- Permanent Residency or US Citizenship required for the government background investigation
Vacancy expired!