Job Details

ID #4326509
State Maryland
City Rockville
Full-time
Salary USD TBD TBD
Source Kforce
Showed 2020-07-10
Date 2020-07-10
Deadline 2020-09-08
Category Et cetera
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Tier 2 Support

Maryland, Rockville 00000 Rockville USA

Vacancy expired!

Kforce has a client that is seeking a Tier 2 Support in Rockville, MD.Duties:

Assisting in Scheduling of customer requests

Assisting in Documentation of Processes and Standards

Review Team members work for completeness and following standards

Work on Trouble tickets assigned and try to resolve issues without changing source code

Resolution can include backend changes, configuration changes, external customization (without impacting core-source) etc.

Work with Managed Services to resolve configuration related problems

Detailed technical analysis of issues that requires code change and update with analysis Report; This analysis involves:

Replication of issue

Checking log files and identifying exceptions

Data analysis in database

Analysis of Report queries

Provide workaround and bring down the severity and priority of an issue

Monitors if these fixed issues re-surfaces at later point in time and notify T3 accordingly

Provide matrix, weekly activity reports to management

Combine business and technical knowledge to determine the most appropriate approach to meeting a business need

Participate in UAT process

Bachelor's degree in Technical major is required

At least 4 years of experience in similar capacity

Possess strong organizational, managerial, prioritization, and time management skills

Ability to multi-task

Creative problem solving and organizational skills

Strong detail orientation, listening and excellent writing skills

Possess exceptional communication skills with both technical and non-technical audiences

Demonstrates passion for excellence with respect to treating and caring for clients

Solid SQL skills

Ability to write SQL by hand, including complex joins and matching patterns

Ability to handle light SQL Server management operations (backup & restore, attach/detach, re-index, etc.)

Ability to handle light IIS management operations (create sites, manage vdirs & app pools, various IIS settings)

Read & Write C#

Read & trace prototypical JavaScript code

Ability to understand and track complex application configuration scenarios across multiple customers

Ability to troubleshoot escalated issues and ultimately classify them as engineering defects, application configuration issues, or user-error/training deficiencies

Ability to document and communicate issues being escalated to Level 3

Working knowledge of MS operating systems and networks

Preferred Skills:

ASP.net/ MVC Experience

jQuery and ExtJs experience

Experience using Chrome, Firefox, and IE developer tools including network timings, JavaScript console, XHR request/response analysis

Working knowledge of Health and Fitness Industry

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours

Vacancy expired!

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