Job Details

ID #41452696
State Maryland
City Rockville
Job type Permanent
Salary USD TBD TBD
Source ZeniMax Media
Showed 2022-05-23
Date 2022-05-22
Deadline 2022-07-21
Category Systems/networking
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IT Support Specialist

Maryland, Rockville, 20847 Rockville USA

Vacancy expired!

Overview

ZeniMax Media is looking for an enthusiastic, self-motivated IT Support Specialist to join our team at corporate headquarters in Rockville, MD. We are looking for a dedicated problem solver who can multi-task and prioritize tasks in a constantly evolving and demanding environment. The ideal candidate will have strong customer service and technical skills, a sense of ownership, drive, and a positive attitude.

Responsibilities

  • Provide technical support to end users by phone, email, and in person in a friendly, professional manner
  • Take ownership and monitor support requests to ensure a timely resolution
  • Deploy, configure, and support personal computers, laptops, and network appliances
  • Identify, research, and resolve hardware, software, and network issues
  • Install hardware components, drivers, and other upgrades
  • Set up, configure, and support peripheral equipment such as TVs, printers, and game consoles
  • Install, configure and support Windows operating systems and applications such as Microsoft Office, 3ds Max, and Photoshop
  • Assist with user account creation, modification and termination across multiple applications such as Active Directory, Azure AD, and Exchange
  • Track hardware and software assets in an inventory system
  • Unpack new hardware and RMA or dispose of defective hardware
  • Assist with and lead new projects as they arise
  • Perform other tasks as assigned

Qualifications

  • 1 to 2 years of corporate IT experience
  • Excellent customer service and communication skills
  • Strong PC hardware and software experience (build, repair, and troubleshooting issues)
  • Ability to work on several tasks at once with frequent interruptions while meeting sensitive deadlines
  • Extremely detail-oriented, trust-worthy, and reliable
  • Must be a team player and be willing to work independently with minimal supervision
  • Able to lift 60 pounds (monitors, computers, printers, servers)
  • Be able to assist with occasional after-hours emergency on call support
  • The desire and ability to grow and improve technical skills on a daily basis
  • Bachelor's degree in Information Systems or equivalent experience
  • Experience in IT support
  • Experience with networking appliances and technologies such as switches and Wi-Fi
  • Experience with Audio/Video equipment
We embrace diversity, equity, and inclusion in everything we do - from recruiting for our studios, publishing and operations to fostering safe and respectful workplaces that encourage collaboration. Our culture is based on principles of respect, inclusion, and fair treatment and we welcome anyone into our family without regard to race, religion, gender identity, sexual orientation, or age.

Our diversity fuels our innovation and inspires us to create game worlds that bring us closer to the global community of players we serve.

Vacancy expired!

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