Vacancy expired!
Responsibilities include but not limited to day-to-day operational support, troubleshooting, provisioning, installation, configuration, administration, and maintenance of systems hardware, software, related infrastructure, and users. IT Systems and Support Analyst will work closely with the Director of IT & Data Management, will be the primary point of contact for all on-site and remote users, and will receive & respond to support tickets. Professional customer service skills and independent troubleshooting capabilities are an inherent requirement of this role.Position Responsibilities:
- Primary point of contact for support desk, accepting requests through ticketing system and other channels, such as email, IM, or in person.
- Track and follow open tickets via ticketing system and other channels.
- Work through tickets until resolution, reaching out for assistance when needed.
- Effectively support and communicate with users in person and remote.
- Occasionally drive to branch offices in Washington DC metropolitan area to setup equipment and provide support.
- Administer and troubleshoot Windows operating systems, laptop and desktop computers, Apple & Android mobile devices, monitors, and printers.
- Administer and troubleshoot Microsoft 365 and InTune (Microsoft Endpoint Manager).
- Administer and troubleshoot Applicant Tracking System (ATS) and Accounting System and regularly communicate with vendors, coordinating support requests to them as needed.
- Administer and troubleshoot RingCentral cloud phone system, physical desk phones, and softphone apps.
- Support multi-cloud environment (Azure and AWS) and demonstrate ability to grow in systems administration.
- Initiate tickets and coordinate with 3rd parties, vendors, and service providers, follow through to resolution.
- Escalate tickets and questions internally when necessary.
- Ensure proper tracking of IT assets through use of approved asset tracking software.
- Organize and deploy equipment such as laptop and desktop computers, mobile devices, monitors, and printers.
- Setup new user accounts and equipment and provide new users with orientation.
- Monitor network connectivity through use of approved monitoring software.
- Follow and maintain documented procedures.
- Experience with Windows 10 installation, administration, and troubleshooting.
- Knowledge of Windows Server (2012, 2016, 2019) installation, administration, and troubleshooting.
- Knowledge of the following Windows technologies including management and troubleshooting; Active Directory, Group Policy, Remote Desktop Services, File & Print Server (strong understanding of NTFS permissions), and IIS
- Knowledge of cloud servers and cloud phone systems.
- 3 - 5 years of experience in a Help Desk and/or Systems Administrator role.
- Experience with Applicant Tracking System (ATS) or Customer Relationship Management (CRM) a plus.
- Fluent English and strong written and oral communication language skills.
- Strong understanding of Windows desktop OS administration and troubleshooting.
- Experience working with Microsoft 365, Teams, SharePoint, Great Plains, Erecruit a plus.
- Experience working with AWS, Azure, RingCentral a plus.
- Strong troubleshooting, organizational, and communication skills.
- Willingness and ability to learn new technologies and applications.
Vacancy expired!