Vacancy expired!
DESKTOP SUPPORT MANAGER (USCB-21-1417-F): Bowhead is seeking a multiplatform (Windows / OS X) Tier II Lead to lead a Tier 2 Technical team in support of the U.S. Census Bureau. This manager will be leading a diverse staff and providing computer support needed to enable the Census Bureau in accomplishing its mission of being the nation's leading provider of quality data about its people and economy. The Tier 2 Lead will perform the following tasks: • Coordinate with the designated government customer Technical Point of Contact (TPOC) to provide daily technical direction to technicians regarding priorities, collaborative and independent work assignments, skill and experience requirements, and adjustments in level of effort as needed. • Coordinate with the designated customer's technical point of contact to provide day-to-day direction to technicians for participation in collaborative technical efforts. • Provide additional guidance and trouble-shooting capabilities to the Tier II Technicians. • Review and provide guidance with regard to Contractor work products. • Report progress, issues, and risks to the government customer. • Provide weekly, monthly and quarterly status reports as needed. • Provide guidance to Tier II contractors on creating and submit Remedy knowledge base articles and guidance on content •Develop and implement Tier 2 SOP Requirements The successful candidate will meet or exceed the following minimum qualifications • Minimum of 4+ years of experience related to Desktop and Customer support in Windows / OS X environments. • Preferred degree in Computer Science/Information Technology field • Technical Certification such as CompTIA A+, Network+, or Dell Certified Systems Expert (DCSE). ITIL v3 and HDI Certifications preferred. • Experience working with customers, gathering and understanding customer requirements • Experience in fostering and managing customer relationships • Experience in written and/or verbal communication (reports) to peers, stakeholders, and management • Understanding of how to troubleshoot desktop problems • Experience supervising or managing a team of up to 10 employees • Ability to analyze the problem, develop a strategy and implement the solution • As this is a customer-facing position, the candidate must present a positive, professional demeanor that reflects positively upon the company and the supported agency. Must feel comfortable briefing senior leaders within the customer organization. • Proficient to expert ability in the Microsoft Office Suite, including Word, Excel, and PowerPoint • Must be able to speak, read, and write proficiently in the English language
CLEARANCE REQUIREMENTS: Must be able to obtain Public Trust. Applicants may be subject to a pre-employment drug & alcohol screening and/or random drug screen, and must follow UIC's Non-DOT Drug & Alcohol Testing Program requirements. If the position requires, an applicant must pass a pre-employment criminal background history check. All post-secondary education listed on the applicant's resume/application may be subject to verification. Where driving may be required or where a rental car must be obtained for business travel purposes, applicants must have a valid driver license for this position and will be subject to verification. In addition, the applicant must pass an in-house, online, driving course to be authorized to drive for company purposes. UIC is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics EOE/AA/M/F/D/V. In furtherance, pursuant to The Alaska Native Claims Settlement Act 43 U.S.C. Sec. 1601 et seq., and federal contractual requirements, UIC and its subsidiaries may legally grant certain preference in employment opportunities to UIC Shareholders and their Descendants, based on the provisions contained within The Alaska Native Claims Settlement Act. All candidates must apply online at www.uicalaska.com, and submit a completed application for all positions they wish to be considered. Once the employment application has been completed and submitted, any changes to the application after submission may not be reviewed. Please contact a UIC HR Recruiter if you have made a significant change to your application. In accordance with the Americans with Disabilities Act of 1990 (ADA), persons unable to complete an online application should contact UIC Human Resources for assistance (https://uicalaska.com/careers/recruitment/). UIC Government Services (UICGS / Bowhead) provides innovative business solutions to federal and commercial customers in the areas of engineering, maintenance services, information technology, program support, logistics/base support, and procurement. Collectively, the fast-growing Bowhead Family of Companies offers a breadth of services which are performed with a focus on quality results. Headquartered in Springfield, VA, we are a fast-growing, multi-million-dollar corporation recognized as one of the top 25 8(a) companies for government contracting. Bowhead offers competitive benefits including medical, dental, vision, life insurance, accidental death and dismemberment, short/long-term disability, and 401(k) retirement plans as well as a paid time off programs for eligible full-time employees. Eligible part-time employees are able to participate in the 401(k) retirement plans and state or contract required paid time off programs. Link to apply: https://rn21.ultipro.com/UKP1001/JobBoard/JobDetails.aspx?ID=C70A56FC0C115542 #LI-SW1Vacancy expired!