Vacancy expired!
Dataman has an exciting opportunity for a talented Support Technician to work on-site with one of our direct clients in Towson, Maryland. We love referrals! Please refer us to your friends, family, and colleagues for this opportunity. DatamanUSA gives referral bonuses (up to $500) if they get selected and perform well for our clients. Position: SupportTechnician
Location: Towson, Maryland Duration: Long Term clear="all" Responsibilities:- Communicate effectively with all levels of customers including administrators, staff, students, and vendors.
- Installs and supports new devices along with accompanying the software (These devices can include computers, tablets, projectors, document cameras as examples)
- Coordinates the repair of student and teacher laptop computers including performing diagnostic repair procedures
- Installs and configures supported device operating systems
- Performs routine diagnostics and maintenance with multiple operating systems
- Installs and configures applications and other supported software packages
- Tests new releases for supported systems
- Performs network support and troubleshooting duties
- Provides consultation and/or training to teachers, staff, and students on the operation of technical equipment and software packages
- Troubleshoots hardware and software issues
- Assists teachers with resolving device-related problems
- Integrates knowledge and skills from a range of technologies to address work assignments and problems of moderate complexity
- Coordinates with vendors when necessary
- Participates as a team member on small and/or large projects
- Records activities in the work order system
- Updates/Creates internal supported system documentation
- Associates Degree in a related technology area
- Minimum of three (3) years experience installing, upgrading, troubleshooting, and maintaining device software
- Knowledge of Windows and Apple hardware and software platforms
- Ability to perform technical tasks with minimal supervision
- Must be able to follow oral and written directions
- Any equivalent combination of experience and training, which provide the required knowledge, skills, and abilities will be considered.
- Must have own transportation and valid driver's license (Required license must be maintained throughout employment in this position)
- Ability to lift 50 pounds and climb a ladder
- Possess certifications such as CompTIA, A+ certification, HP Certification, other hardware vendor-specific certifications
Vacancy expired!