Fraud and Case Analyst

Description of Work:

• Analyzes alerts and associated cases to make a determination on the specific alert.
• Reviews transactions in multiple systems as well as input from other sources.
• Provides input on training models as appropriate.
• Able to work independently with little management oversight.
• Other tasks as assigned to include technical writing, reporting, metrics, etc.
• Participates in meetings and events representing the customer.
• Documenting case analysis and closure in the case tool.
• Supporting customer to create and update processes, procedures and standard practices implemented to certify reviews.

• Candidates for these positions MUST be local.
• Our definition of local is: The resource must be able to be present at the Lord Baltimore or clients buildings within 2 hours for any on-site ad-hoc meeting(s).
• During this time of COVID/remote working, they also must be able to report and work from the Lord Baltimore office once a week. (To clarify, when the resource onboards, they will have to work from the Lord Baltimore office every day until they receive their permanent PIV card, but then after that they will only have to report in the office once a week).
• Once the pandemic is over, the candidate will need to report onsite at clients location 5 days week.
• For out of state candidates who agree to these requirements, please provide a written and signed email/note from the candidate agreeing to these terms above.

• Bachelors Degree and 4 years of relevant experience, or Masters Degree and 2 years of relevant experience, or 8 years of relevant experience in lieu of a degree.
• 3 years of analytical skills experience in analysis related field(s) such as fraud audit, research or similar disciplines OR 3 years of experience working as Analyst conducting case analysis
• 3 years of combined experience in the following:

• 3 years of experience writing customer deliverables, including daily case documentation.
• 2 years of experience with research tools used for fraud identity and verification, authentication, device authentication.
• 2 years of experience working in a professional office setting and interacting with customers
• Must be able to obtain and maintain a US Public Trust clearance.

• Prior Federal Government/Government/large scale corporate professional working experience.
• General knowledge of cyber security and information security concepts.
• Proven ability to adapt to new technologies and ability to learn skills necessary to complete job.
• Possess the creative problem-solving abilities necessary to suggest new methods of analysis and prevention.
• Prior Client experience a plus.
• Experience with process flow documentation creation, presentation and conducting trainings.
• Excellent ability to effectively interface with the team and other stakeholders.
• Self-starter, highly motivated individual, and a team player who adapts to a dynamic work environment