Vacancy expired!
Description:Major Responsibilities:+ Install Software Package on Laptop (Windows 10 and Apple) based on user profile+ Coordinate with Customer and Atos designates to determine work+ Test basic SW functionality to ensure SW is working (as per acceptance criteria)+ Follow up with user to ensure successful SW install+ Handle incidents related to SW installation+ Develop SW Installation procedure by user profile+ Location: Onsite at Andover with potential to travel to Boston as needed+ Participate in status and progress meetings+ Track status and progress on SW Installations. Generate periodic (weekly, monthly) reports on volumes+ Proficient in software administration, software packaging and deployment+ Responsible for creating and testing Windows software installation packages, their maintenance, customer support and developing automated testing methods, reducing the need for manual task+ Hands on development, standardization, execution and management of all 3 rd party software deployments to managed devices in production from end to end+ Including testing, validation, deployment schedule, communications, change record creation, deployment, stats for each deployment and troubleshooting failures to drive towards 100% success rate+ Design and maintain reporting dashboard to track software deployments+ Provides guidance/training to more junior staff including cross training of resource across the team+ Generate and maintain operational and other procedural documentation+ Research and recommend innovative, and where possible, automated approaches for anything related to software packaging and deployment+ Monitor and maintain ServiceNow ticket queue
Qualifications:+ 5 years' experience with software package installation and software deployments+ Strong troubleshooting skills+ Strong written and verbal communications are essential+ Proven ability to offer high level support in an enterprise environment+ Experience with Microsoft Intune software administration and SCCM would be a plus.Vacancy expired!