Vacancy expired!
Role: Lead Desktop Support Location Attleboro, MA, 02703 Deskside Engineer Must have experience in Active Directory and Imaging
- Candidate with 5+ years of experience with excellent organizational skills.
- Previous experience of working in an IT support role with excellent IT skills and computer literacy.
- Previous Experience within a customer service role
- Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing.
- Ability to demonstrate practical troubleshooting and problem analysis techniques.
- Good attention to detail and ability to show initiative.
- Ability to plan and priorities workload without supervision.
- Ability to priorities, manage and perform under pressure to meet SLA's.
- Excellent knowledge of Customer Service best practice.
- Willing to work flexibly and with enthusiasm.
- Basic understanding ofhardware / software / network problem diagnosis / resolution via telephone for customer's end users
- Route problems to internal I.M. support staff. Help desk, customer service, and support experience with problem solving involving
- Hardware, software, and networks. Phone support experience necessary. Windows Operating systems , Clients: Windows XP, Windows 2000, Windows 98 ,
- Remote desktop connectivity applications: RDP, PCAnywhere , MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook/Exchange,
- Internet browsers (e.g., Explorer, Netscape and Firefox), VPN and remote dial-in users, Support for laptop, desktops, and printers, PDA and blackberry support.
- Customize desktop hardware to meet user specifications and site standards
- Performs work in compliance within specified warranty requirements
- Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels
- Safely package equipment for branches and arrange for the transport of the equipment
- Responsible for monitoring, operating, managing, troubleshooting, and restoring to service any terminal service client, personal computers (PC) or notebooks that have authorized access to the network
- When the restoration is beyond the scope of the computers, laptops, printers, and any other authorized peripheral equipment the Desktop Support Administrator will escalate the issue/problem to proper tier 3 support team member
- Develop trends by monitoring and analyzing incoming calls, problems, and support
Vacancy expired!