Vacancy expired!
Job Description
DUTIES & RESPONSIBILITIES- Document resolutions and analyze trends for ways to prevent future problems
- Building and deployment of new desktops, workstations, and notebooks as directed by use of deployment tools
- Field incoming help requests from end users via both telephone, ticket system, in person and e-mail in a courteous manner
- Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
- Apply diagnostic utilities to aid in troubleshooting
- Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
- Identify and learn appropriate software and hardware used and supported by the organization
- Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
- Perform scanner maintenance and troubleshoot scanner hardware and software issues until adequately resolved
- Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
- Participate in on-call support on a rotation basis
- Bachelor's degree in computer science or equivalent combination of education and experience required
- Certification in CompTia A+ and Microsoft Certified Desktop Support Technicians desired
- Minimum of 2 years relevant experience required
- Experience with desktop and server operating systems, including Windows XP, Windows 7, Windows 2008R2 and Mac Lion
- Extensive application support experience with Microsoft Office, Client Side VPN connection software and Citrix connections
- Knowledge of basic computer hardware including Dell, HP, Lenovo Desktops, Workstations, Notebooks and Mac
- Working knowledge of diagnostic utilities including Network connectivity tools (ping, nslookup, etc.)
- Working knowledge in deployment tolls and security
- Ability to build images for user workstations
- Skills in scripting (PowerShell) preferred
- Ability to work off hours and weekends for related department projects
Vacancy expired!