Job Details

ID #17352262
State Massachusetts
City Bedford
Job type Permanent
Salary USD TBD TBD
Source SNI Technology
Showed 2021-07-27
Date 2021-07-26
Deadline 2021-09-24
Category Et cetera
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Systems Support Specialist - Infrastructure

Massachusetts, Bedford, 01730 Bedford USA

Vacancy expired!

Job Description

DUTIES & RESPONSIBILITIES
  • Document resolutions and analyze trends for ways to prevent future problems
  • Building and deployment of new desktops, workstations, and notebooks as directed by use of deployment tools
  • Field incoming help requests from end users via both telephone, ticket system, in person and e-mail in a courteous manner
  • Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
  • Apply diagnostic utilities to aid in troubleshooting
  • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
  • Identify and learn appropriate software and hardware used and supported by the organization
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
  • Perform scanner maintenance and troubleshoot scanner hardware and software issues until adequately resolved
  • Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
  • Participate in on-call support on a rotation basis

QUALIFICATIONS Education (Degrees, Certificates, Licenses, Etc.)
  • Bachelor's degree in computer science or equivalent combination of education and experience required
  • Certification in CompTia A+ and Microsoft Certified Desktop Support Technicians desired

Experience
  • Minimum of 2 years relevant experience required
  • Experience with desktop and server operating systems, including Windows XP, Windows 7, Windows 2008R2 and Mac Lion
  • Extensive application support experience with Microsoft Office, Client Side VPN connection software and Citrix connections

Specific Job Knowledge, Skill and Ability
  • Knowledge of basic computer hardware including Dell, HP, Lenovo Desktops, Workstations, Notebooks and Mac
  • Working knowledge of diagnostic utilities including Network connectivity tools (ping, nslookup, etc.)
  • Working knowledge in deployment tolls and security
  • Ability to build images for user workstations
  • Skills in scripting (PowerShell) preferred
  • Ability to work off hours and weekends for related department projects

Vacancy expired!

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