Vacancy expired!
Take your career to the next level with eXcell. We offer jobs with Fortune 1000 companies nationwide AND invest in your career development through our generous, annual training contribution. 6+ months with extension based on performance In order to deliver our exceptional services, we need a team of dedicated and enthusiastic, hard-working, and customer service-oriented technicians! That s where you come in! As a Desktop Support Technician, you will be expected to deliver exceptional customer service as the face of CompuCom. You will be responsible for interacting and servicing our clients with any technical problem they are experiencing. Be helpful, relatable, and pleasant while diagnosing and fixing their problems. Overview:
- Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems - you make it happen
- Be helpful and understanding - provide the support you would want!
- Customize the customer experience for every individual - all communication, instructions, and product knowledge to the level of the individual
- Determine the most cost-effective repair to minimize customer downtime
- Be proactive! Prepare reports for analysis of product failure trends and service issues
- 2+ years of related experience, or AA degree, or equivalent combination of education and experience
- A+ certification required
- Solid experience and understanding of IT services and products
- Ability to transform technical IT language into terms everyone understands
- Relatable with customers and impeccable with follow-through
- Not intimidated by problems you ve never seen before - confidence is key!
- Hungry to work hard and hungry to grow your career!
Vacancy expired!