Job Details

ID #17077455
State Massachusetts
City Boston
Job type Contract
Salary USD $20 - $33 20 - 33
Source Revolution Technologies
Showed 2021-07-21
Date 2021-07-19
Deadline 2021-09-17
Category Customer service
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Deskside Technician

Massachusetts, Boston, 02108 Boston USA

Vacancy expired!

Deskside Technician

Boston, MA

12+ months

Job Description:
  • Work closely with Team on support process
  • The on-site hours for this support will be from 8am–6pm Monday thru Friday
  • Build and understand standard hardware Images
  • Troubleshoot laptop & Desktop systems
  • Create support documentation on supported hardware and software platform
  • Escalate when appropriate to PMO and Client Services Management on-site
  • Insure that all appropriate documentation is maintained and updated as necessary and provided to Shared Support Team and Help Desk
  • Work with Senior Exec and Management Team at client site - escalation and ticket triage
  • Manage Queue Deskside ticket activity for the team
Thank you,

Vacancy expired!

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