Vacancy expired!
Get on the fast track to a more rewarding career with National Car
Rental and Alamo Rent A Car - teams that are committed to quality,
innovation, customer satisfaction and employee development. We are a
multibillion-dollar industry leader that is rapidly expanding and
growing. At National and Alamo, exciting careers and opportunities are
made possible, because how far you go is really up to you. It's a
fast-paced, people oriented business that offers incredible earning
potential and performance-based promotions. Our philosophy is to take
care of our customers and employees first. We know if we do this,
success will follow - for both our company and our employees.
Our Boston Logan Airport operation is in need of Customer Service
Agents! The Customer Service Agent provides superior, friendly, and
efficient customer service at time of rental and return using the
company approved sales and service techniques. The CSR facilitates the
rental process including verification and documentation of all
necessary driver information to provide for an efficient and timely
rental and return experience. The CSR pleasantly handles and resolves
customer questions, comments, and complaints while working face-to-face
in city/market locations. The CSR performs all responsibilities with a
focus on the wants and needs of our customers and in accordance with
our Quality Standards.
The starting rate of pay is $15.50/hour with potential for a monthly
customer service bonus. A comprehensive benefits package is available
including medical, dental, and vision insurance, paid vacation time and
paid holidays, profit sharing, and 401(k) with company match. The
required full-time schedule is Monday, Thursday, Friday, and Saturday
from 7am-6pm with a 1 hour break provided each day.
Make eye contact and greets all customers; identify and attend
to customer by name, verify rental agreement and reservation, thank
each customer at the conclusion of their transaction.
Answer customer questions and provide assistance based on each
customer's needs and requests, by brand. In some locations, which offer
both brands, this job responsibility requires keen understanding of the
differences between products and services offered by both.
Ensure a pleasant, smooth and efficient handling of the rental
for each customer by assisting in the exchange and return vehicle
processes; review rental parameters with all customers to ensure a
complete understanding of rates and service charges, verify return date
and time on the rental agreement is accurate and reviews all charges at
the time of vehicle return.
Prepare Rental Agreement Folder with all required information.
Offer all customers assistance with directions, maps, local area
information and appropriate service information.
Answer telephone in a friendly, helpful and prompt manner.
Work on behalf of the customer and the company to resolve
issues in a fair and equitable manner to ensure continued customer
loyalty.
Maintain appearance of rental counters and customer areas to
present a neat, orderly and safe condition; ensure counter is stocked
with appropriate supplies to provide smooth and effective counter
service.
Assist customers within the queue to minimize any wait time
and provide the most efficient service possible.
Equal Opportunity Employer/Disability/Veterans
Must be at least 18 years of age
Must have received a High School Diploma or GED
Must have at least 1 year of experience handling customer service
responsibilities
Must have a basic level experience and understanding of a PC and
Microsoft Office Products
Must be able to understand, read, write, and speak English
Must be authorized to work in the United States and not require
work authorization sponsorship by our company for this position now or
in the future
To apply for this position, please CLICK
HERE
Vacancy expired!