Vacancy expired!
- End-user support such as incident handling, "how to" questions, status of requests, detailed error analysis/resolution, and interface with other resolver groups
- Service Desk support such as error re-classification and gAHD case routing
- Usage of the following tools to deliver services: gAHD case management tools and knowledgebase, AccessIT portal, SIO workflow system with SAP GUI, and SIAMP.
- Also coordinates data collection for client litigation requests.
- Windows 10/Office 365
- SCCM experience
- Excellent customer service
- Worked in a corporate environment
Vacancy expired!