Vacancy expired!
Job Description
CRM Quality Assurance Analyst Job Description:- The Quality Assurance Analyst II is responsible for the design, development, and execution of testing for CRM & Admissions applications, components, and integrations used to enable our client academic, administrative and ancillary processes.
- The CRM Quality Assurance Analyst will develop test strategies and plans.
- The CRM Quality Assurance Analyst will develop test cases and scripts - both automated and manual.
- Test execution and tracking.
- Metrics reporting.
- assisting clients with user testing.
- Enhancing the testing function by identifying, proposing, and implementing improvements.
- The Quality Assurance Analyst II is an intermediate professional role that may work on multiple projects as a subject matter expert.
- This individual will participate in projects that require Salesforce.com or vendor packages that run on Salesforce, therefore experience with the Salesforce.com platform may be required.
- This position will also be responsible for testing related to operational support and maintenance of various applications enabling university processes and systems.
- Bachelor's Degree in Business, Computer Science, Information Systems, or another related field
- 3-5 years of experience with QA Analysis and Software work preferred.
- Experience preparing test cases and producing planning and test strategy documentation as required.
- Should be able to understand and translate requirements and instructions into happy and non-happy path test scenarios.
- Experience in executing different types of testing from functional (negative, break-fix, A/B), regression to system-wide testing.
- Experience triaging/troubleshooting issues and impact analysis.
- Effective oral and written communication skills
- Demonstrated knowledge of testing as part of software development lifecycle and enterprise integration frameworks
- Understanding of project management concepts and frameworks such as waterfall, Prince 2, Scrum, or agile development methodologies
- Experience with basic SharePoint functionality is a plus.
- Prior experience with ITIL or equivalent Service Management framework and ServiceNow is a plus
- Experience working on projects/issues of medium to high complexity
- Intermediate to advanced computer skills in the following software packages: MS Word, PowerPoint, Excel, Visio, and/or LucidChart
- Possesses the ability to multi-task and switch priorities. Deadline is driven with little oversight
- Team player
- professionalism and self-confidence
Vacancy expired!