Job Details

ID #41159492
State Massachusetts
City Boston
Job type Permanent
Salary USD TBD TBD
Source Global Technical Talent
Showed 2022-05-19
Date 2022-05-18
Deadline 2022-07-17
Category Internet engineering
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CRM Quality Assurance Analyst

Massachusetts, Boston, 02108 Boston USA

Vacancy expired!

Job Description

CRM Quality Assurance Analyst

Job Description:
  • The Quality Assurance Analyst II is responsible for the design, development, and execution of testing for CRM & Admissions applications, components, and integrations used to enable our client academic, administrative and ancillary processes.

Duties include analysis of business requirements and technical design:
  • The CRM Quality Assurance Analyst will develop test strategies and plans.
  • The CRM Quality Assurance Analyst will develop test cases and scripts - both automated and manual.
  • Test execution and tracking.
  • Metrics reporting.
  • assisting clients with user testing.
  • Enhancing the testing function by identifying, proposing, and implementing improvements.
  • The Quality Assurance Analyst II is an intermediate professional role that may work on multiple projects as a subject matter expert.
  • This individual will participate in projects that require Salesforce.com or vendor packages that run on Salesforce, therefore experience with the Salesforce.com platform may be required.
  • This position will also be responsible for testing related to operational support and maintenance of various applications enabling university processes and systems.

Required Skills:
  • Bachelor's Degree in Business, Computer Science, Information Systems, or another related field
  • 3-5 years of experience with QA Analysis and Software work preferred.
  • Experience preparing test cases and producing planning and test strategy documentation as required.
  • Should be able to understand and translate requirements and instructions into happy and non-happy path test scenarios.
  • Experience in executing different types of testing from functional (negative, break-fix, A/B), regression to system-wide testing.
  • Experience triaging/troubleshooting issues and impact analysis.
  • Effective oral and written communication skills
  • Demonstrated knowledge of testing as part of software development lifecycle and enterprise integration frameworks
  • Understanding of project management concepts and frameworks such as waterfall, Prince 2, Scrum, or agile development methodologies
  • Experience with basic SharePoint functionality is a plus.
  • Prior experience with ITIL or equivalent Service Management framework and ServiceNow is a plus
  • Experience working on projects/issues of medium to high complexity
  • Intermediate to advanced computer skills in the following software packages: MS Word, PowerPoint, Excel, Visio, and/or LucidChart
  • Possesses the ability to multi-task and switch priorities. Deadline is driven with little oversight
  • Team player
  • professionalism and self-confidence
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