Vacancy expired!
Job Description
The Clinical Care Technician/Unit coordinator works under the supervision of the professional nurse and collaborates to meet the needs of the patient within the scope of the role. The clinical care technician assists in direct patient care, provides environmental support and facilitates patient safety. The clinical care technician has successfully completed and maintains competencies in role specific skills. The clinical care technician provides an environment supportive of the patient and family centered model of care.
Under the direction of the nurse manager or designee, performs a variety of clerical duties. Is the liason to other departments and is the key communication link between the multiple disciplines associated with patient care, customer service and smooth and efficient functioning of the unit.
PRINCIPLE DUTIES AND RESPONSIBILITIES- Clinical Skills Assists the professional registered nurse in the functional care of patients, ensuring efficient and patient centered care appropriate to the developmental age of the patient population. Performs delegated tasks and communicates all findings/concerns to the professional nurse.
- Provides, or assists patients with activities of daily living in a safe, efficient and respectful manner
- Greets patients, families, visitors and other staff utilizing the principles of Tufts Medical Center service standards
- Collects, records, and communicates the patient’s clinical data to the assigned nurse in a timely manner
- Prepares room for admission/transfer/discharge, assuring standardize equipment is ready for use
- Transports or accompanies patients as necessary to other areas of the hospital in an efficient, safe, and respectful manner
- Provides comfort measures such as positioning, changing linen, back rubs, etc. to patients in an efficient, safe, and respectful manner
- Maintains patient and family confidentially at all times
- Promotes patient activity by assisting with mobility and range of motion exercises as assigned
- Sets up for procedures as requested by nursing/medical staff
- Cleans and discards used equipment and supplies following procedures
- Collects specimens and performs specimen testing, while maintaining Standard Precautions; prepares specimens for the lab
- Responsible for care of biomedical equipment, checking par levels and working order for BP cuffs, EKG cables, leads, oximeter cables, etc. Sends malfunctioning equipment to Medical Engineering per established procedure
- Cleans wounds and applies DSD after wound is assessed by nurse
- Performs 12 lead EKG
- Connects monitoring equipment to patient under the direction of the nurse
- Cares for patient belongings. Completes belongings list
- Primes intravenous tubing with solution containing no medication
- Responds to patient and family requests promptly, seeking nurse’s supervision as needed
- Assists with patient care procedures as directed by the nurse, using proper body mechanics and ensuring patient dignity
- Performs and documents patient’s admission, transfer, and discharge tasks as requested by the nurse
- Acts as a sitter as requested by the nurse, adhering to the sitter guidelines, to ensure patient safety at all times
- Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients being cared for
- Answers call lights and seeks appropriate personnel/action
- Performs hourly rounding per established guidelines
- Performs other similar and related duties as required or directed
- Promotes quality, safety, regulatory and patient and family satisfaction
- In constant communication with the Admission Discharge Transfer (ADT) Center on the status of all patients, including all transfers, admissions, discharges, bed changes, bed cleaning requests and possible changes made throughout the shift.
- Responsible for review of the bed assignments and relaying this information to the charge nurse.
- Informs nurse, appropriate service, intern, resident, and the ADT Center when new admissions arrive on the unit.
- Assembles charts for admissions and disassembles chart for discharge according to hospital guidelines ensuring all necessary documents are included.
- Prepares and maintains medical records, in accordance to Medical Center standards and policy, including labeling patient name on admission forms, filing all paperwork in medical record, sorting EKGs, x-rays, pathology reports, operative notes, progress notes, consultations, etc., for current, discharged, and transferred patients.
- Labels patient names and updates bed boards, bedside charts, and computer information, including diet, condition, allergies, height and weight of new and current patients.
- Transcribes physician orders to appropriate information sites, i.e., Sorian, nursing kardex, MAR (medication administration record), intervention sheet, diet sheet and other documents utilized and completes necessary follow through.
- Promptly answers telephones, triages telephone calls, and call light intercom, using appropriate and approved etiquette, and notifies appropriate staff
- Pages physicians and others via the hospital page system, maximizes the use of alpha paging when appropriate.
- Promptly calls the hospital emergency operator to communicate emergencies using the Medical Center policy.
- Utilizes hospital computer systems accurately to enter orders, verify orders, retrieve data and generate reports. Reports malfunction to help desk.
- Under the direction of the professional nurse, coordinates all appropriate personnel for safe transport of patients.
- Performs all duties and responsibilities particular to each unit as indicated on the individualized duty lists.
- Assists with orientation and training of new unit coordinators as designated by the Nurse Manager in collaboration with the Central Staffing Office.
- Participates on assigned committees and projects within the department or the hospital at the discretion of the Nurse Manager.
- Upholds the standards of performance established by the Department of Patient Care Services at all times.
- Notifies Nurse Manager and Staffing Coordinator if unable to perform any of the above responsibilities.
- Completes other duties as assigned in order to fulfill the requirements of the Unit Coordinator position.
- Provides clear, concise and helpful communication that encourage positive patient, family, visitor and staff experiences
- Communication and Collaboration: The clinical care technician/Unit coordinator contributes to a positive work environment by maintaining open communications with others.
- Introduces self to patients and family, asking patients and family how they would prefer to be addressed
- Accepts assignments in a positive manner resolving any issues in a mature manner
- Supports and promotes open communication with co-workers to ensure a positive environment
- Interacts effectively with co-workers to resolve issues
- Accepts constructive feedback on behavior and affects a positive change in a timely manner
- Negotiates all scheduled breaks with nurse to ensure adequate coverage to meet the patient and unit needs
- Climate and Environment: The clinical care technician/Unit Coordinator performs tasks to ensure a clean, clutter-free and safe work environment for patient’s and staff
- Maintains a clean and safe work environment for patients and staff
- Cleans and stocks equipment and supplies to ensure adequate par levels to meet patients’ needs
- Reports non-functioning equipment and other environmental problems to the appropriate individuals in a timely manner
- Appropriately and safely utilizes equipment common to the clinical area
- Promotes responsible and efficient use of resources
- Hospital Standards: As a member of the hospital community, the clinical care technician participates in the patient-family centered model of care, continually improving environment.
- Maintains attendance standard as per policy
- Begins work at the assigned time and remains until the end of the assigned shift
- Completes mandatory education requirements
- Uses resources appropriately and in a cost effective manner
- Attends educational offerings when staffing on the floor allow.
- Attends and participates in unit based staff meetings when appropriate. If unable to attend, reads and initials minutes
- Notifies the nurse whenever he/she leaves unit
- Maintains positive customer relations in all interactions
- Utilizes resources in a careful manner
Qualifications
JOB KNOWLEDGE AND SKILLS- Possesses and applies the skills and knowledge necessary to provide care to patients throughout the life span, with consideration of aging processes, human development stages and cultural patterns in each step of the care process.
- Ability to assist in providing care for a designated group of patients under the direction of a licensed nurse and according to unit guidelines hospital policies, procedures and protocols.
- Must have excellent communication skills.
- Must be able to perform in stressful situations and handle multiple priorities simultaneously while maintaining a positive and approachable demeanor.
- Knowledge of computer systems and software with ability to learn and retain new applications.
- Knowledge of Microsoft Office useful.
- Has the skills and knowledge to provide care to the age groups of the population served including:
- Knowledge of growth and development
- Provide age appropriate communication
- High School Diploma or equivalent
- Completion of a certified nursing assistant training or equivalent (i.e. student affiliations, EMT Course, etc.)
- minimum of 6 -12 months medical/administrative experience preferred.
- Knowledge of computer systems.
- Varies according to unit requirements and needs.
- Prolonged, extensive, or considerable standing/walking
- Lifts, positions, pushes and/or transfer patients and equipment
- Considerable reaching, stooping, bending, kneeling, crouching
- Frequent exposure to hazardous chemicals, sick patients, bodily substances, noise and possible exposure to radiation, lasers, electric shock, etc.
- Regularly exposed to the risk of blood borne diseases and other transmissible infections
- Contact with patients under wide variety of circumstances
- Subject to varying and unpredictable situations
- Subjected to irregular hours
- May have contact with hazardous materials
Additional Information
AMERICANS WITH DISABILITIES STATEMENT:Must be able to perform all essential functions of this position with reasonable accommodation if disabled.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. New England Medical Center reserves the right to modify position duties at any time, to reflect process improvements and business necessity.
All your information will be kept confidential according to EEO guidelines.
Vacancy expired!