Job Details

ID #46187104
State Massachusetts
City Boston
Job type Permanent
Salary USD tbd tbd
Source Yoh - A Day & Zimmerman Company
Showed 2022-10-03
Date 2022-10-02
Deadline 2022-11-30
Category Et cetera
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Desktop Support - Onsite 5 days/week - Boston

Massachusetts, Boston, 02108 Boston USA

Vacancy expired!

Keys to the Position 1. At least 5-7 years of desktop support experience 2. Must have excellent interpersonal and communication skills as this person will be working directly with business users 3. Must strong knowledge of Microsoft operating systems 4. Must have knowledge of Microsoft Office including Outlook 5. A plus would be a good working knowledge and experience with ServiceNow Will be working onsite in Boston, MA 5 days per week This role engages directly with the firm's business partners in support of their workflow processes. This individual will think strategically and provide a robust technology platform for these professionals in the office, offsite and while mobile. Ensuring quick and efficient resolution of technology related problems is critical as is project management skills, strong technical knowledge and expertise, and ability to work with vendors (Microsoft, Dell, etc.) to promptly resolve issues. This individual needs to work with minimal direct guidance and work effectively in a strong team environment with a deep sense of ownership and urgency. High stress situations involving problem diagnosis, business communication, and issue resolution must be handled with determination, effectiveness and grace. In addition to working with a seasoned team that has built trusting relationships with the business teams, this role interacts closely with application support teams, engineering teams, and infrastructure teams across the IT department. Responsibilities Support all aspects of the end user computing platform and technology service delivery for business professionals. Advance our customized support model designed to provide the highest level of service delivery to the business community. Employ problem-solving skills on inquiries and issues that arise as part of the day-to-day business workflow. Drive for issue prevention by employing root-cause analysis, issue tracking, trend analysis and status reporting. Take point on escalating issues with vendors, ensuring proper urgency and effort is taken with each case. Coordinate with vendors to provide maintenance and repairs, moves and equipment exchanges. Demonstrates leadership to the team and guidance to junior members.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

Vacancy expired!

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