Vacancy expired!
Role: Product Support Specialist Location: East Coast or Remote Technical Support Role: Respond to support requests via multiple channels by following documented processes and managing those ongoing relationships. Document support interactions in a company-wide case management system. Research, verify, and document product defects. Actively handle personal backlog of support requests. Manage customer and partner expectations by providing timely updates on progress. Required Qualifications: Experience with CAM workflows (Example: Fusion 360 CAM, PowerMill, FeatureCAM, HSM, PartMarker, Mastercam) Experience with CNC Programming, Machining, or Machine Setup Experience with CAD tools (Example: Fusion 360, Inventor, Solidworks) Preferred Qualifications: Bachelor degree in Mechanical Engineering, Manufacturing Engineering, Industrial Design, or similar work experience. 3-5 years of industry experience. Experience with FEA/CAE tools (Optional) Strong customer service, troubleshooting, and analytical skills. Excellent written and verbal English communication skills. (Additional language skills are a plus.) Regards, Praveen Sr Technical Recruiter Tel: Email: Infobahn SoftWorld Inc., San Jose, CA 95131. www.infobahnsw.com
Vacancy expired!